Christine
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Actividad total398
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Última actividad
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Resumen de la actividad
Última actividad de Christine-
Christine hizo un comentario,
Hi Laura,Subdomains are unique for each account, this applies to both production and sandbox accounts. Even after deleting a Sandbox account, the same subdomain is not considered released so it can...
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Christine hizo un comentario,
Hi Çağatay, You can refer to the following conditions to create a view for follow-up tickets.Tickets must meet all of these conditions to appear in the viewStatus > Is not > Closed Tickets can meet...
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Christine hizo un comentario,
Hi John,I agree with you that this good feature to have! I found this existing Feature Request: Multi Select Field - Make Conditional, I highly suggest that you upvote this post and leave a comment...
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Christine hizo un comentario,
Hi Karz, It seems like your correspondence has come to the wrong place! You've reached Zendesk support, and it sounds like you're probably trying to reach someone who *uses* our software to provide...
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Christine hizo un comentario,
Hi Olivia,Side conversation notifications are sent from the support address associated with the ticket that the side conversation is on (for example, support@yoursubdomain.zendesk.com).If you have ...
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Christine hizo un comentario,
Hi Daria,While a Webhook can be used to add comments to tickets via triggers, this is not an officially supported workflow, as it can result in race conditions within the product causing updates to...
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Christine hizo un comentario,
Hi Vinicius,The discontinuation of automatic URL shortening for text messages took effect on August 31, 2022. Any URLs that were shortened and included in SMS messages sent prior to August 31, 2022...
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Christine hizo un comentario,
Hi Aline,You can share dashboards with individual users or groups of users that have been added in Zendesk Support. Users you've shared with will receive an email invitation to view your dashboard....
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Christine hizo un comentario,
Hi Hannah,These options in the Knowledge Capture app is an all-or-nothing kind of permission, it's either you would allow the agents or not. Allow agents to create new articles Allow agents to fla...
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Christine hizo un comentario,
Hi Andres,The bot builder only supports text and drop-down fields. Numeric fields and regex fields aren't supported. See below for alternative options to this. As a workaround, if the numeric value...