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Christine Felicia

Zendesk Engineering
  • Actividad total
    224
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Resumen de la actividad

Última actividad de Christine Felicia
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    Christine Felicia hizo un comentario,

    Hi Thomas,Unfortunately, it is not possible to bulk import users with Contributor as their role. This is due to limited permissions in this role, you can only manually change the user role after th...

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    Christine Felicia hizo un comentario,

    Hi Quinn,It looks like you already raised a ticket with our support team and they're currently looking into this. Kindly check your email for updates! Thanks!

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    Christine Felicia hizo un comentario,

    Hi Hugh,I see that you already raised a ticket to our support team related to this question. We'll continue to assist you from there. Kindly check your email for updates. Thank you!

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    Christine Felicia hizo un comentario,

    Hi Anais,Facebook limits how Pages can communicate publicly and privately with users. Currently, comments received after the first week are not added to the ticket and no new ticket is created. Unf...

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    Christine Felicia hizo un comentario,

    Hey Rebeca,Is Agent Workspace enabled on your Sandbox environment? See Activating the Agent Workspace for the steps.After you activate the workspace, you can set up social and web messaging channels.

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    Christine Felicia hizo un comentario,

    Hi Cheryl,If you are using the Web Widget, currently the customization is limited to the following:Configuring the widget frameConfiguring the widget launcher At this time it is not possible to cha...

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    Christine Felicia hizo un comentario,

    Hi Glenn,We highly recommend the use of standard emails over these options to ensure the maximum deliverability of your emails.We do not support the use of aliases, distribution lists, shared mailb...

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    Christine Felicia hizo un comentario,

    Hi Adam,I created a ticket on your behalf, and continue to assist you from there. Kindly check your email for updates. Thanks!

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    Christine Felicia hizo un comentario,

    Hi José,It is not possible to customize the satisfaction rating to 1-10 instead of good and bad. I don't see any app available in the Marketplace to achieve this as well. If you have some time, I r...

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    Christine Felicia hizo un comentario,

    Hi Matthew,For all plans below Enterprise, the agent's access must be set to "All tickets" in their User profile.On Enterprise plans, you do not set agent ticket access in the user's profiles. Agen...