Christine Felicia
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Actividad total278
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen4 usuarios
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Votos1
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Suscripciones54
Resumen de la actividad
Última actividad de Christine Felicia-
Christine Felicia hizo un comentario,
Hi Jennifer,Currently, SLA metrics do not take internal notes into account, this functionality is planned to be added to SLAs in the future.I found an existing feature request related to this with ...
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Christine Felicia hizo un comentario,
Hi Tony,Yes, switching agent roles from/to Admin to Agent or Custom roles takes effect immediately. Agent (including Custom roles) and Admin roles take towards your agent seat, and switching roles ...
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Christine Felicia hizo un comentario,
Hi Tony,Here are the available phone numbers for the United Kingdom:Zendesk Talk and Zendesk Text number regulatory requirements: United KingdomCurrently, only UK National phone numbers have SMS ca...
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Christine Felicia hizo un comentario,
Hi Tony,If you have a Self-service account, you should be able to make changes to your subscription in the Admin Center. For detailed instructions on how to update your plan subscriptions, see the ...
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Christine Felicia hizo un comentario,
Hey Adam,The order that ticket forms appear on the Ticket Forms admin page is also the order they appear in the drop-down list for agents on the ticket page and for end users in Zendesk Support. To...
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Christine Felicia hizo un comentario,
Hey Jack,I created a ticket on your behalf to assist you further. Kindly check your email for updates. Thanks!
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Christine Felicia hizo un comentario,
Hey Joel,We appreciate you sharing your feedback and feature request!Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged b...
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Christine Felicia hizo un comentario,
Hi Franca,Since Knowledge Base to PDF Zendesk App was developed by a third-party Developer, we do not have control over whether they'd still want to continue to offer the app in Zendesk Marketplace...
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Christine Felicia hizo un comentario,
Hi Ashley,I created a ticket on your behalf so we can look into the issue more. Kindly check your email for updates. Thanks!
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Christine Felicia hizo un comentario,
Hi Colinda,It is expected that the notification bell will appear only to the ticket assignee when there's a new update on their tickets.As a workaround, you can create a trigger to notify all agent...