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Christopher Kennedy
Incorporación 14 abr 2021
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Última actividad 26 mar 2025
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Última actividad de Christopher Kennedy
Christopher Kennedy hizo un comentario,
Thanks for the info. In our logs I can see that our OAuth connection service fails to refresh because it did not receive a refresh token from NinjaOne on the initial authorization. To allow a refresh token to be returned, can you please include an
offline_access scope in the app's manifest? NinjaOne's docs note that this scope is required for them to return a refresh token.Best,
Chris Kennedy | Developer Advocate
Ver comentario · Publicado 26 mar 2025 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
I'm Chris from our Developer Support team, stepping in to assist while Greg is unavailable. I took a look at the details you shared and as a next step I'd like to review some logging of a request attempt. To help with this, can you reproduce the proxy error again and let me know the timestamp of the attempt?
Best,
Chris Kennedy | Developer Advocate
Ver comentario · Publicado 21 mar 2025 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
This looks like an issue that was resolved back in version 2.19.0. Do you still see this behavior after updating to the latest release?
Ver comentario · Publicado 12 mar 2025 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
It could be an access issue. Is this when viewing a Help Center article? Or a ticket comment attachment? Also are you using authentication to set the user identity in your app?
Ver comentario · Publicado 12 mar 2025 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
This is a known issue when your account does not have Chat departments configured. To resolve, confirm that your Agent Workspace groups are enabled as departments in Chat.
Ver comentario · Publicado 03 mar 2025 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
Ver comentario · Publicado 26 feb 2025 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
Can you share a general overview of how you intend users to interact with Zendesk in your app? Are you looking to display Help Center content to users?
Ver comentario · Publicado 26 feb 2025 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
Thanks for the context. The plan level is an issue here for sure. Custom business rules are not available on the Legacy Support Essential plan. I recommend a plan upgrade to take advantage of this feature set.
Ver comentario · Publicado 13 feb 2025 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
Can you share the conditions for when you currently perform the redaction?
Ver comentario · Publicado 06 feb 2025 · Christopher Kennedy
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Ver comentario · Publicado 31 ene 2025 · Christopher Kennedy
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