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Christopher Kennedy
Incorporación 14 abr 2021
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Última actividad 13 feb 2025
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Última actividad de Christopher Kennedy
Christopher Kennedy hizo un comentario,
Thanks for the context. The plan level is an issue here for sure. Custom business rules are not available on the Legacy Support Essential plan. I recommend a plan upgrade to take advantage of this feature set.
Ver comentario · Publicado 13 feb 2025 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
Can you share the conditions for when you currently perform the redaction?
Ver comentario · Publicado 06 feb 2025 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
Ver comentario · Publicado 31 ene 2025 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
Ver comentario · Publicado 28 ene 2025 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
I see you have a ticket open about this. I'm going to take that ticket over to work through this issue with you directly.
Ver comentario · Publicado 28 ene 2025 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
Can you share some more context:
- Are you building a server-side Zendesk app? Or client-side app?
- How are you including MSAL? And how are you detecting that it's failing to initialize?
Ver comentario · Publicado 20 dic 2024 · Christopher Kennedy
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Ver comentario · Publicado 18 dic 2024 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
You can actually include HTML links in the value when using
ticket.editor.insert
. However, whether or not it is supported depends on the ticket channel. Live channels like chat and messaging do not support rich text replies, while other channels (web form, email, etc) do. That's really what accounts for the discrepancy in behavior that you're seeing. You can always use the ticket.editor.capabilities object to check whether the current channel supports rich text before performing the insert.Ver comentario · Publicado 18 dic 2024 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
Hi Simon,
Thanks for the context. Sorry for the missed reply! Since you're just building an article excerpt, the simplest approach is to just pull the text from the returned article JSON body. This is easier to accomplish in vanilla JS using DOMParser() and innerText. For example, where you're currently sanitizing HTML:
let parser = new DOMParser();
let doc = parser.parseFromString(html, "text/html");
let text = doc.body.innerText;
return text;
This would return just the article body text without having to first load the body content, images, etc to the DOM before sanitizing.
Also to limit the number of articles returned by your API request, take advantage of pagination to set the max article count in the response to 6. For example:
const url = `${hcUrl}/api/v2/help_center/sections/${sectionId}/articles.json?page[size]=6`;
Ver comentario · Publicado 05 dic 2024 · Christopher Kennedy
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Christopher Kennedy hizo un comentario,
I've created a ticket to work through this issue with you one-on-one. Please look out for my follow-up message from that ticket.
Ver comentario · Publicado 04 dic 2024 · Christopher Kennedy
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