Christopher Kennedy
-
Actividad total284
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen1 usuario
-
Votos0
-
Suscripciones120
Resumen de la actividad
Última actividad de Christopher Kennedy-
Christopher Kennedy hizo un comentario,
Hello, Can you download the installed package and double-check whether the SVG in your assets folder?
-
Christopher Kennedy hizo un comentario,
Hi Stewart, Can you check your Jira field's configuration to ensure that it's available for that issue type and project?
-
Christopher Kennedy hizo un comentario,
Hi Taeyong, If you're on a plan that has Guide Enterprise, you can add custom .hbs templates for use as an alternative template on a category, section or article page. Was there a screenshot demon...
-
Christopher Kennedy hizo un comentario,
Hi Joe, Have you created the OAuth client from the Chat dashboard? This is where OAuth clients for Chat API authorizations are managed, not Admin Center.
-
Christopher Kennedy hizo un comentario,
Hey Vaibhav, Double check the author's role permissions. The agent may not have permission to add a public comment to the ticket. This is also expected behavior if the author is a light agent.
-
Christopher Kennedy hizo un comentario,
Hi Kevin, This is actually expected behavior in cases where the department is already provided. Since the user is authenticated the pre chat form won't ask for user info, and there is no further i...
-
Christopher Kennedy hizo un comentario,
Hi Jason, Thanks for the context. There aren't current plans for this, but I'll pass along your feedback.
-
Christopher Kennedy hizo un comentario,
Hi Edwin, This can be done with custom JavaScript in your Help Center theme. The JS would need to listen for the presence of the dropdown menu and then remove the desired option. Here's a rough e...
-
Christopher Kennedy hizo un comentario,
Hi Anzom, Light agents can actually create tickets in certain circumstances. So regardless of your auth method, your app will need to determine the user's role in Zendesk before presenting the opt...
-
Christopher Kennedy hizo un comentario,
Hi Ben, When the agent closes the ticket tab, that instance of the ticket sidebar app is destroyed. You can take advantage of this fact for your use case. When the ticket sidebar instance is crea...