Christopher Kennedy
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Actividad total420
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Actividad reciente de Christopher Kennedy-
Hi Krishna, We have a tutorial doc series that walks through building a call integration using Talk Partner edition and the Apps Framework (including a sample app). Check it out at Building teleph...
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Hi Michelle, You can add a fresh copy of the default Copenhagen theme your Help Center. This will allow you to retrieve any code related to comment submission that was been removed.
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Hi Pratima, It sounds like this is a server-side app with page navigation. In order to create the client object, your app will need to append the origin and app_guid parameters to the link URL of ...
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Hi Mohamed, Thanks for clarifying. Can you share a bit more info about the chat behavior you're looking to implement within your app? You mentioned resuming the chat session. Are you trying to a...
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Hi Lucas, That's a good catch. What's happening is when the user changes the vote, a new vote label replaces the previous one that had updated text. So your script will need to track when a new l...
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Hi Ahmed, That's a very good point. Depending on the use case, you may need an additional step of checking the recipients against the related users' identities to identify which Zendesk user is a ...
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Hi Mohamed, It looks like the link you provided is referencing our Zendesk SDK for the Messaging experience - not live chat. With Messaging, conversations are persistent rather than confined to a ...
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Hi Paul, This change is still coming in the future. But if it fits your use case for now, you can pass the email address as the external ID in the JWT payload.
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Hi Liliane, Can you confirm which version of the Support SDK you're using? Also, are you able to reproduce this behavior in our sample app?
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Hey, Hope you're doing great as well. I created a ticket for you asking for some additional information. Can you check your requests at https://support.zendesk.com/hc/en-us/requests?