Christopher Kennedy
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Votos de actividad por Christopher Kennedy-
Hi Chris, Thanks for the helpful context. Adding a container specifically for the checkboxes would be the simplest approach, to allow you to apply flex properties to just the checkboxes rather tha...
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Hello, Can you provide a general overview of the experience you're trying to deliver to the user? This will help clarify which options may fit your use case.
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Hello, The exact steps for you may vary based on the customizations you've made to your theme. But based on the styles from the Copenhagen theme, this could be due the max-width set for the sub-na...
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Hello, We define "one-touch" solves as tickets that are solved where the agent replies count is less than 2. So you can determine whether a ticket is a one-touch solve from the Ticket Metrics API.
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Hi Di'ya, The Zendesk integration with PowerBI was actually built by the Microsoft team. I recommend reaching out to them to see if there's a way to accomplish this goal within their app.
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Hi Rajesh, No problem. You can actually control this by employing a nullifying condition using the tags. For example, if your automation applies a notify_slack tag, your notification trigger that...
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Hi Rajesh, You cannot create triggers based on SLA breach status. But you can use automations to apply a ticket tag before or after a violation with the help of the Hours since last SLA breach and...
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Hi Neville, The REST API will not return the email source file that the "view original email" link opens. But you can use the Ticket Comments API to get the ticket comments. This will include the...
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Hi Alberto, Thanks for the info. In your sample, the widget is trying to launch but it cannot because the supplied key itself is invalid. Can you copy the exact key string from the launch snippet...
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Hi Samuel, Thanks for the context. This would require some custom JS to locate the images within the post content and then hide them. Here's a sample that does so within your example .postdetails...