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Darenne

Incorporación 16 oct 2021

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Última actividad 06 ene 2025

Zendesk Customer Care

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RESUMEN DE LA ACTIVIDAD

Última actividad de Darenne

Darenne hizo un comentario,

Comentario de la comunidad Discussion - Success with Zendesk
Hi Yoan, thank you for reaching out to us regarding your recent concern. To ensure we fully understand your workflow and use case, I am creating a ticket for your issue. This will allow us to gather all necessary details and provide you with the best possible support.
 
Our team will review the information and get back to you shortly. If you have any additional details you'd like to share in the meantime, please feel free here. 

Ver comentario · Publicado 06 ene 2025 · Darenne

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Darenne hizo un comentario,

Comentario de la comunidad Q&A - Help center and community
Hi Sheena,
 
We would like to inform you that you have previously submitted a support ticket concerning your issue, and a dedicated advocate has already provided assistance. To prevent any confusion and to facilitate a seamless communication process, we kindly ask you to reference the following ticket ID in your future correspondence: #12809238.
 
Should you have any further inquiries or require additional assistance, please feel free to respond to this message.

Ver comentario · Publicado 02 ene 2025 · Darenne

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Darenne hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email
Hi Ido, 
 
Thank you for reaching out to us. Upon checking, I can see that you have already created a support ticket regarding this concern, and a dedicated advocate is currently working on it. To avoid any confusion and to ensure a smooth communication process, please refer to the following ticket ID when reaching out: #13216837. This will help us assist you more efficiently.
 
If you have any further questions or need additional assistance, please don't hesitate to reply to this message.

Ver comentario · Publicado 02 ene 2025 · Darenne

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Darenne hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)
Hi Megan,
 
I would like to extend a warm welcome to the Zendesk Community forum. My name is Darenne, and I will be providing assistance to you in this matter.
 
In reference to the description you provided, could you kindly confirm the original email address from which the email is being sent supposedly? This information is necessary for me to verify whether this address is configured as one of your support addresses. If it is indeed set up as such, it is standard procedure for emails sent to your external support address to be forwarded to support@xyz.zendesk.com. That's why it's being sent there.
 
Regarding the code that was sent to support@xyz.zendesk.com, I recommend checking your suspended tickets view to determine if they have been routed there if they are not created as tickets. 
 
I trust this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Ver comentario · Publicado 02 ene 2025 · Darenne

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Darenne creó un artículo,

ArtículoAyuda con la administración de usuarios

Pregunta

La cuenta de WFM de Zendesk solo muestra desactivar usuario. ¿Cómo puedo borrar al usuario?

Respuesta

Debe borrar al usuario en la interfaz de agente en Zendesk Support. Si desea más información, consulte el artículo Borrar usuarios permanentemente.

Si baja la categoría de un agente en su instancia de Zendesk a un rol de usuario final, Zendesk desactivará automáticamente a este agente en WFM. El sistema puede tardar hasta 12 horas en registrar el cambio a una categoría inferior.

Tenga en cuenta que al eliminar a un agente no se eliminarán todos los datos correspondientes. Por ejemplo, un usuario eliminado con actividad el mes pasado seguirá teniendo los mismos registros en la plataforma, pero no habrá más actividad después de eso.

Descargo de responsabilidad de la traducción: Este artículo ha sido traducido usando software de traducción automática para proporcionar una idea básica del contenido. Se han realizado esfuerzos razonables para proporcionar una traducción exacta, sin embargo, Zendesk no garantiza la exactitud de la traducción.

Si surge alguna pregunta relacionada con la exactitud de la información incluida en el artículo traducido, consulte la versión en inglés del artículo, que es la versión oficial.

Editado 20 ago 2024 · Darenne

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Darenne hizo un comentario,

ComentarioHow to manage phone numbers in Talk
Hi Scott,
 
I will create a ticket for the concern you raised because it's a bit complex. Our advocacy team will reach out to you soon with an update! Keep an eye on your inbox for the latest information.

Ver comentario · Publicado 01 jul 2024 · Darenne

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Darenne hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics
Hi Siri, I hope you're doing great! 
 
You can make use of the Updates History dataset from Explore to accomplish this task! I've prepared a sample for you to refer to, please refer to the screenshot below:
 

 
I utilized the Updates as Metrics and selected the Ticket channel, as well as the Updater's name/role as Attributes. I then applied filters based on my preferred channels and roles to obtain the specific details required for my report.
 
I hope this helps! 

Ver comentario · Publicado 03 jun 2024 · Darenne

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Darenne hizo un comentario,

ComentarioAttachments and CCs
Hi Ron! I hohpe you're doing well. I wanted to reach out to you regarding your recent inquiries. We noticed that you've reached out to Zendesk Support via ticket ID #12620594 with the same concern. Your dedicated advocate will be handling all your requests and providing you with the support you need.
 
Have a lovely day! 

Ver comentario · Publicado 22 may 2024 · Darenne

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Darenne hizo un comentario,

ComentarioHow to create and update reports
Hi Bill, thanks for your response. That's correct. It will also be cloned. Cloning creates an editable copy of the dashboard and all of its reports. When you clone a prebuilt dashboard, you also create copies of all the reports used in that dashboard. These cloned reports are stored in the corresponding default datasets. More information are stored in this article

Ver comentario · Publicado 21 may 2024 · Darenne

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Darenne hizo un comentario,

ComentarioHow to create and update reports
Hi Pascal, I hope you're doing great! Thank you for your recent inquiry regarding "undo" options for unpublished changes in dashboard. Your interest in enhancing your experience with our product is truly appreciated.
 
However, I regret to inform you that this feature is currently not available. While I understand that this news may be disappointing, please rest assured that we are committed to delivering the best possible experience to our valued customers like yourself. 
 
I understand you've already included this on your response but I would recommend to clone a dashboard first if you need to make several edits before publishing, just so that you can compare the draft to the currently published state of the dashboard. 
 
Thank you so much for your understanding on this matter. 

Ver comentario · Publicado 21 may 2024 · Darenne

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