Dave Dyson

1. Support
2. ...
3. Salesforce integration
4. Setting up Ticket Sync from Zendesk to Salesforce

Hi Jacob – If when the Salesforce integration is set up, it's set to "Install for all users", then all Salesforce users should be able to view tickets: Setting up the Zendesk for Salesforce integra...

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• Dave Dyson
• Creación 8 de diciembre de 2021 02:57
• 0 votos

1. Explore
2. ...
3. Building and customizing queries
4. Explore query cannot be displayed

Hi Dan, I see you also spoke to our support team earlier. This issue is ongoing, but as they said we're seeing recovery for some users but are still working on it. Thanks for your patience.

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• Dave Dyson
• Creación 8 de diciembre de 2021 02:46
• 0 votos

1. Comunidad
2. Troubleshooting and Q&A
3. Benchmark CSAT for Product Feedback

Hi Mike,  I'm moving your (very good) question over to our Troubleshooting and Q&A topic for visibility, since this topic is a place for users to post their own tips. The url won't change, so you d...

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• Dave Dyson
• Creación 8 de diciembre de 2021 02:43
• 0 votos

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling users to vote on knowledge base articles without signing in

Hi Patrick, As the article above states, user data is recorded only for users who have signed in – so no user data will be recorded for anonymous users who vote.

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• Dave Dyson
• Creación 8 de diciembre de 2021 02:17
• 0 votos

1. Guide
2. ...
3. End-user guide for Help Center
4. Editing your Help Center profile

Hi Josine, Generally, end-users are not able to directly set their language preference. There are some rules that Zendesk uses to detect and set the language for new users, and aside from that, it ...

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• Dave Dyson
• Creación 8 de diciembre de 2021 02:15
• 0 votos

1. Explore
2. ...
3. Building and customizing queries
4. My numeric and decimal custom ticket fields are missing in Explore

HI Chris – Yes, but it takes an extra step. Numeric fields show up in Explore as Metrics, which normally you could use to calculate sums, averages, etc., but not to slice queries by (see Reporting ...

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• Dave Dyson
• Creación 8 de diciembre de 2021 01:57
• 0 votos

1. Admin Center
2. ...
3. Account administration
4. General performance issues troubleshooting guide

Hi CJ, We've updated the above doc, and replaced that old internal link with a couple of links with more specific processes for Macs and Windows machines.

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• Dave Dyson
• Creación 7 de diciembre de 2021 20:34
• 0 votos

1. Comunidad
2. Troubleshooting and Q&A
3. Help Center - change name of language

Hi Daniel Nordh – Fair points, and sorry about the broken link – I'll see if I can get that fixed. In the meantime, you can change the name yourself by editing some code in your Help Center theme. ...

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• Dave Dyson
• Creación 7 de diciembre de 2021 02:18
• 0 votos

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reusing content with content blocks

Hi David Bjorgen – Thanks for your feedback above – for better visibility to our product team, would you mind posting this to our Feedback on Guide topic (ideally, using our Product Feedback Post T...

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• Dave Dyson
• Creación 7 de diciembre de 2021 01:40
• 0 votos

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Sharing dashboards

Thanks Reshma!

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• Dave Dyson
• Creación 7 de diciembre de 2021 01:34
• 0 votos