Dwight Bussman
-
Actividad total322
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen3 usuarios
-
Votos74
-
Suscripciones116
Resumen de la actividad
Última actividad de Dwight Bussman-
Dwight Bussman hizo un comentario,
HeyO Yoram, I'd be happy to flag this article for checking by our documentation team, but I'd like to be sure we tackle the known issues as soon as possible. Was there a specific menu item that's c...
-
Dwight Bussman hizo un comentario,
heyO Ahra Jo Similar to the Audit Logs API, the Audit Logs within Admin Center should be for the life of the account. As mentioned in the article above " It saves a record of these changes indefin...
-
Dwight Bussman hizo un comentario,
heyO Andriana GFor security reasons, merge is restricted to end-users. In the article above you'll see "Administrator and agent user accounts cannot be merged." As such, you'd need to make those us...
-
Dwight Bussman hizo un comentario,
I believe Person Accounts can be synced into Organizations in Zendesk (similar to standard Accounts), but would recommend testing this to confirm that it works as you'd expect.
-
Dwight Bussman hizo un comentario,
ah - good catch on that typo - fixing that now!
-
Dwight Bussman hizo un comentario,
HeyO Rachel Murray Currently our integration only supports a one-to-one relationship on both sides. I'll reach out to our documentation team to see that this is better clarified in the article above.
-
Dwight Bussman hizo un comentario,
HeyO Erik Greenwood I saw a similar question elsewhere in our community and replied therein, but wanted to close the loop here as well: While there isn't a specific search filter to only show arc...
-
Dwight Bussman hizo un comentario,
heyO Erik - there isn't a specific search filter to only show archived tickets, but searching for tickets with a status of closed that were updated before 120 days in the past should return those: ...
-
Dwight Bussman hizo un comentario,
Ah - excellent. Thanks for closing the loop on this.
-
Dwight Bussman hizo un comentario,
The Ticket sync goes from Zendesk to SFDC only; updating the Case in SFDC will not update the ticket in ZD. The Account/Contact/Lead sync goes from SFDC to Zendesk only; updating the org/user in Ze...