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Fab S.
Incorporación 16 abr 2021
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Última actividad 17 mar 2022
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Última actividad de Fab S.
Fab S. hizo un comentario,
Indeed that page would be more for comparison. Current Essential plan accounts are considered Legacy plans and can continue working, but Support Essential and Elite plans are no longer offered as of February 1, 2021.
Hence, you wont be able to Downgrade to Essential plan.
You can refer from here - About Zendesk Support plan types.
Best,
Ver comentario · Publicado 17 mar 2022 · Fab S.
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Fab S. hizo un comentario,
Considering that, "an incoming call is offered to the agent who has the maximum time elapsed since the last call attended and is available to take a new call"
Let's say that an Agent was the next on the queue and had to make an outbound call, hence, this Agent would be out and the next with the maximum time elapsed since the last call attended will be the next on queue (Agents in Online status).
When the outbound call is finished and Agent is back online, the time elapsed should be reseted and the Agent would go back to the "end of the queue".
Hope this information helps.
Best,
Ver comentario · Publicado 18 feb 2022 · Fab S.
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Fab S. hizo un comentario,
This warning would happen in this circumstances (blacklisting) if there is an existent Organization with that name "email" and probably the domain is on the allowing list. Ex: In Organizations > find the Organization in question > Remove the allowed domain.
I hope this helps.
Best,
Ver comentario · Publicado 18 feb 2022 · Fab S.
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Fab S. hizo un comentario,
Olá Alessandro,
Ja temos um ticket em aberto para a sua solicitação e vejo que ja esta sendo investigado. De qualquer forma atualizarei o ticket #10061795 para continuarmos o suporte por lá.
Se possível, por favor mantenha todas as comunicações através deste ticket #10061795, assim evitaremos desentendimentos nas comunicações.
Obrigado,
Ver comentario · Publicado 18 feb 2022 · Fab S.
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Fab S. hizo un comentario,
Olá Alessandro,
Ja temos um ticket em aberto para a sua solicitação e vejo que ja esta sendo investigado. De qualquer forma atualizarei o ticket #10061795 para continuarmos o suporte por lá.
Se possível, por favor mantenha todas as comunicações através deste ticket #10061795, assim evitaremos desentendimentos nas comunicações.
Obrigado,
Ver comentario · Publicado 18 feb 2022 · Fab S.
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Fab S. hizo un comentario,
Currently, the language detection is natively designed to read body text and not subject.
I can only think (as a workaround), a trigger with Subject Text - Contain "string of words" or specific words that can be normally found in the subject text, to route those emails/tickets to the specific Group.
This might not be useful for you if the emails subject does not have pattern. But if does, a very customisable Trigger like:
I hope this helps.
Best,
Ver comentario · Publicado 16 feb 2022 · Fab S.
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Fab S. hizo un comentario,
As Eduardo mentioned, we should be able to move dragging Ticket Form fields, however the fields you are mentioning are inborn system fields and aren't editable.
Hope this info helps.
Best,
Ver comentario · Publicado 10 feb 2022 · Fab S.
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Fab S. hizo un comentario,
Hi Larry Click,
As we would need some more information from your request, I've replied to you on the ticket 9700690 that you can find on your email now and we can continue from there.
Thanks,
Ver comentario · Publicado 01 nov 2021 · Fab S.
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Fab S. creó un artículo,
Pregunta
29 Mar como en la imagen a continuación.Respuesta
La columna Solicitado muestra la fecha en formato completo, con el día, el mes y el año, si la fecha se refiere al año anterior. Si la fecha se refiere al año en curso, se acorta.
Si desea más información sobre las vistas, consulte el artículo: Creación de vistas para administrar el flujo de trabajo de tickets
Descargo de responsabilidad de la traducción: Este artículo ha sido traducido usando software de traducción automática para proporcionar una idea básica del contenido. Se han realizado esfuerzos razonables para proporcionar una traducción exacta, sin embargo, Zendesk no garantiza la exactitud de la traducción.
Si surge alguna pregunta relacionada con la exactitud de la información incluida en el artículo traducido, consulte la versión en inglés del artículo, que es la versión oficial.
Editado 12 ene 2023 · Fab S.
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Fab S. hizo un comentario,
Hello Sindy,
Thanks for your contact.
It is possible to Merge Tickets in a bulk, as long as the tickets are all on the same View. Please see here: Managing tickets in bulk
To make it easier, you can create a View for that specific end-user, but to do that you need first to create am Organization and add the user to the Organization. Then you just need to create a View for that specific Organization so you will be able to Merge the tickets.
Please follow the steps from here: How can I keep track of specific end-user tickets .
Anyway, I hope this helps.
Thanks,
Fabricio | Customer Advocate
Ver comentario · Publicado 24 feb 2021 · Fab S.
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