Jake Bantz
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Actividad total138
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Última actividad
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Resumen de la actividad
Última actividad de Jake Bantz-
Jake Bantz hizo un comentario,
Stacy Robinson we just released macro suggestions for admins as part of our Advanced AI release earlier this year. Hopefully this is similar to what you had in mind.
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Jake Bantz hizo un comentario,
Hi Jen C, Yes! There are a couple of ways intelligent triage can influence Messaging. Pre-trained intents can be used with Advanced bots to provide specialized answers in the Messaging conversation...
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Jake Bantz creó un artículo,
Anunciamos las intenciones de la industria de seguros y otras actualizaciones de intenciones para la clasificación inteligente y los bots avanzados
Fecha de anuncio Implementación 1 de septiembre de 2023 1 de septiembre de 2023 Zendesk está introduciendo un nuevo modelo de intención con capacitación previa adaptado al sector de los seg...
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Jake Bantz hizo un comentario,
Ah yes. Web Widget is the 'classic' more ticket form focused widget (not messaging), and API is specific to the requests and tickets API. Whatsapp would be in the messaging/Sunshine Conversations s...
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Jake Bantz hizo un comentario,
Gabriela Manarim - there are only select channels covered by suggested macros. Those channels are documented in the Applying suggested macros to tickets section above.
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Jake Bantz hizo un comentario,
Tommy Intelligent triage can be disabled via the same settings page where the feature is activated. Additionally if you want to disable the related intelligence context panel features, those can no...
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Jake Bantz hizo un comentario,
Hi ADM Support, As part of Advanced AI, we released the ability to have Autoreply messages sent via triggers in addition to our Advanced Bot functionality. Within those triggers, you can set condit...
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Jake Bantz hizo un comentario,
Hey James Molina! I think I tackled your question here already. Thanks for engaging on our Help Center!
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Jake Bantz hizo un comentario,
Hi Amie Brennan! Thanks for the heads up. I think it's fixed now. Can you try again?
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Jake Bantz hizo un comentario,
James, It is not possible to add additional values. We will continue to train the models and add values as is appropriate. Customizing or adding intents is a feature request we're exploring at this...