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Jason Schaeffer

Zendesk Customer Care
  • Actividad total
    142
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Última actividad de Jason Schaeffer
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    Jason Schaeffer hizo un comentario,

    Request #10789897 "Conversation with Kyle Davis" was closed and merged into this request. Last comment in request #10789897: (1:04:53 PM) Z Bot: Hi there. (1:04:53 PM) Z Bot: I'm Z Bot. (1:04:53 ...

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    Jason Schaeffer hizo un comentario,

    Hi Jake, If you are receiving Talk tickets, you do have a live number in your account. You can delete this number whenever you would like by following the below steps:To delete a line In Admin Cen...

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    Jason Schaeffer hizo un comentario,

    Hello, Thank you for the callout, I will be sharing this feedback with out product team. Messaging is still relatively new and there will be improvements and updates made along the way. Thanks!

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    Jason Schaeffer hizo un comentario,

    Hi Marcin, Using the Communication Center, you can search for email messages and refine your list of messages by, for example, choosing to only view your leads in the Inbox.There is some additional...

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    Jason Schaeffer hizo un comentario,

    Hi Peter, Based on the issue being isolated to the users Laptop. I would first have them try from an Incognito window to see if it was just an issue with their browser or they do in fact have a pop...

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    Jason Schaeffer hizo un comentario,

    Hi Jessica, Sell groups cannot be deleted from the user hierarchy, but admins can effectively remove a group from active duty by changing the group designation for each user presently associated wi...

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    Jason Schaeffer hizo un comentario,

    Hi Trinity, The best resource we have for this is linked for you below. It will discuss responding to Bad Satisfaction and how to overall improve your score. Improving-satisfaction-ratings.Thanks! 

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    Jason Schaeffer hizo un comentario,

    Hi Alex, The best solution for that at this time is creating a user tag and then using the user tag as a condition for an automation/trigger that can then use a Webhook as an action. Thanks!

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    Jason Schaeffer hizo un comentario,

    Hi Roland,Please refer the below article which will cover how to use filters and lists on the Sell Mobile App. I will provide steps for both IOS and Androids:Creating-filters-and-lists-on-iOS Creat...

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    Jason Schaeffer hizo un comentario,

    Hello! It is possible you are accessing it from the Admin Center and not in the actual Chat product. Depending on when you enabled Messaging you may need to disable and re enable to see these optio...