Búsquedas recientes
No hay búsquedas recientes

Jean-Francois Weston
Incorporación 16 abr 2021
·
Última actividad 31 may 2023
Seguimientos
0
Seguidores
0
Actividad total
29
Votos
2
Suscripciones
16
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Jean-Francois Weston
Jean-Francois Weston hizo un comentario,
I have sent you an answer in the ticket opened, already.
Bests
Ver comentario · Publicado 31 may 2023 · Jean-Francois Weston
0
Seguidores
1
Voto
0
Comentarios
Jean-Francois Weston hizo un comentario,
I see you have created a conversation for our technical support team, with the same question.
I will reach out in this conversation then, if this suit.
Thank you
Ver comentario · Publicado 31 may 2023 · Jean-Francois Weston
0
Seguidores
0
Votos
0
Comentarios
Jean-Francois Weston hizo un comentario,
Ver comentario · Publicado 14 jul 2022 · Jean-Francois Weston
0
Seguidores
0
Votos
0
Comentarios
Jean-Francois Weston hizo un comentario,
I hope this helps
Ver comentario · Publicado 30 may 2022 · Jean-Francois Weston
0
Seguidores
0
Votos
0
Comentarios
Jean-Francois Weston hizo un comentario,
Néanmoins, soyez assuré que notre équipe produit consulte régulièrement les feedbacks de nos utilisateurs afin d'adapter la feuille de route des futurs développements de nos produits.
Voici un article sur les fonctionnalités des tableaux pour information : Utilisation des tableaux
Ver comentario · Publicado 04 abr 2022 · Jean-Francois Weston
0
Seguidores
0
Votos
0
Comentarios
Jean-Francois Weston hizo un comentario,
Because that could explain why you still have the different forms for your users to choose from.
Have a look at this article Understanding and optimizing ticket forms
Ver comentario · Publicado 01 nov 2021 · Jean-Francois Weston
0
Seguidores
0
Votos
0
Comentarios
Jean-Francois Weston hizo un comentario,
Hey Anita, natively, it is not yet possible to change the color of part of the description in macros.
Ver comentario · Publicado 26 oct 2021 · Jean-Francois Weston
0
Seguidores
0
Votos
0
Comentarios
Jean-Francois Weston hizo un comentario,
Hi Adela and thank you for reaching out to the Technical support of Zendesk.
There are several ways to measure the Talk productivity in Zendesk.
One of them will be using the Talk Dashboard and for this you will need to click the Admin icon in the sidebar, then select Channels > Talk. Click the Dashboard tab then select the number or numbers you want to view data for.
I recommend you consult the following article:
Analyzing call activity wit the Talk dashboard
and especially the chapter Viewing agent activity for Talk Professional. That applies if you have the Professional Talk Version.
I hope this answer your question, and remain available if you need more details.
Regards
Ver comentario · Publicado 30 mar 2021 · Jean-Francois Weston
0
Seguidores
0
Votos
0
Comentarios
Jean-Francois Weston hizo un comentario,
Hi Omar and thank you for reaching out. I think you have used the best way to handle the situation. And I can't provide another way that would be less tedious or more efficient. Enjoy the rest of your day Omar, and stay safe!
Jeff | Zendesk Advocate | EMEA
support@zendesk.com
Ver comentario · Publicado 24 mar 2021 · Jean-Francois Weston
0
Seguidores
0
Votos
0
Comentarios
Jean-Francois Weston hizo un comentario,
Hi Florian, to improve the situation, when you have a high Jitter, you could, if you are connected in Wi-Fi change to an Ethernet cable connection as well as verify that the setting of your network are done according to this article https://support.zendesk.com/hc/en-us/articles/115005468288-Talk-network-requirements. Those two steps would be the first to take to improve the situation. Regards
Jeff | Zendesk Advocate | EMEA
support@zendesk.com
Ver comentario · Publicado 17 feb 2021 · Jean-Francois Weston
0
Seguidores
0
Votos
0
Comentarios