Jennifer Rowe

1. Objects and rules
2. ...
3. Business rules
4. Triggers resources

What!? Our triggers recipe reference was missing on our triggers resources list!? Oops. Thanks for sharing that, Brett. I've added it to the list!

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• Jennifer Rowe
• Creación 12 de septiembre de 2023 23:07
• 0 votos

1. Objects and rules
2. ...
3. Business rules
4. Triggers resources

Thanks for letting us know, Emily! Looks like the post has been archived. It was something new we were trying in community--a central place for all triggers questions--but it looks like it didn't r...

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• Jennifer Rowe
• Creación 12 de septiembre de 2023 20:50
• 0 votos

1. Objects and rules
2. ...
3. Routing
4. Turning on omnichannel routing

Thanks for reporting this, Hannes! You are correct, that link should not have limited access. It's fixed now!And here's the correct link for easy access: creating a plan for your routing configurat...

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• Jennifer Rowe
• Editado 2 de agosto de 2023 23:40
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Tags: Create powerful tags while limiting real-estate usage

Yes, thanks for sharing this great tip! We'll add a link in our documentation.

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• Jennifer Rowe
• Creación 26 de julio de 2023 22:45
• 0 votos

1. Objects and rules
2. ...
3. Business rules
4. About automations and how they work

I love this whole exchange. Thanks for helping, with that explanation, Brandon Tidd. And glad you got it Hannah Lucid!

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• Jennifer Rowe
• Creación 1 de junio de 2023 19:35
• 0 votos

1. Agent guide
2. Ticket basics
3. Quick reference: Before and after activating the Agent Workspace

Sorry about that mfg. Here is the correct link, and I'll update it above.Activating and deactivating the Zendesk Agent Workspace

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• Jennifer Rowe
• Editado 8 de mayo de 2023 16:51
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Deep dive into ticket reassignment with Explore reports

Thanks for sharing this Explore recipe, Ahmed Zaid! Amazing.

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• Jennifer Rowe
• Creación 2 de mayo de 2023 20:54
• 0 votos

1. Comunidad
2. Zendesk Support EAP - New Custom Objects
3. How to enroll into the New Custom Objects EAP

Hey Dan Cooper! That sounds like a cool use case. Maybe you'd like to write it up as a tip, if it works out!? :)  Good luck! Thanks! 

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• Jennifer Rowe
• Creación 11 de abril de 2023 20:42
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Turning nested field options into usable placeholders with dynamic content

This is great! Thanks for sharing this tip, Dan Cooper!

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• Jennifer Rowe
• Creación 7 de abril de 2023 15:46
• 0 votos

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: April 2023

Hi Shana Blackstone, Yes, you are correct, it's the same feature. This What's New is a roundup of all the features released in the last month. 

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• Jennifer Rowe
• Creación 3 de abril de 2023 19:57
• 0 votos