Joe Beaudoin

1. Comunidad
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

Hi Melissa, Thanks for your question! I did some playing around and I believe I've got the formula you need: IF (NOTCONTAINS([Ticket Tags],"jira_escalated"))THEN [Ticket ID]ENDIF I was able to get ...

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• Joe Beaudoin
• Creación 27 de diciembre de 2018 17:05
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Agent last login report

Hey Gadi, Thanks for keeping me in the loop on this. I'll be reaching out in a ticket to you, directly! Talk soon.

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• Joe Beaudoin
• Creación 5 de diciembre de 2018 16:12
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Agent last login report

Hey again, Gadi, Thanks for following up! So first things first, "repeat" datasets don't necessarily mean something's broken. In Explore, you can create copies of the datasets that already exist: ...

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• Joe Beaudoin
• Creación 5 de diciembre de 2018 00:03
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Agent last login report

Hey Gadi! Thanks for reaching out! I was able to create what I believe to be a helpful query within the Explore platform, given your specifications: The dataset (top left) I chose was Ticket Event...

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• Joe Beaudoin
• Creación 30 de noviembre de 2018 22:04
• 0 votos