Joey Barrett

Comentario oficial

1. Comunidad
2. Feedback - Voice (Talk)
3. New tools to track Zendesk Talk issues

Hi Andrew Chu, Thanks for getting in touch. I have amended our 'Talk Network Requirements' article to include bandwidth requirements per agent for Talk.  The idea of us having a client side tool th...

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• Joey Barrett
• Creación 22 de junio de 2022 08:42
• 0 votos

1. Comunidad
2. Feedback - Voice (Talk)
3. Zendesk Talk Outbound Features Needed

Hi Yanko Chakarov The Ability to Create Tickets for Non-Answered Outbound Calls is something we would like to have as a feature as well. There is an option today to overcome this challenge,  Agen...

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• Joey Barrett
• Creación 30 de marzo de 2022 08:43
• -2 votos

Comentario oficial

1. Comunidad
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

Update for 2022  Hi All,  We see a lot of value in implementing this feature.  We are currently exploring how we can get this to market quicker considering our current roadmap priorities, I will en...

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• Joey Barrett
• Editado 23 de marzo de 2022 09:41
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Update for 2022 Hi All,  The current strategy for our Talk Product's call routing is to integrate Voice seamlessly into our Omnichannel routing engine. This will not give customers the 'Hunt Group'...

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• Joey Barrett
• Creación 23 de marzo de 2022 09:28
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback - Voice (Talk)
3. Enable different greetings for different times of the schedule

Hi Annelisa,  Thanks for the feedback, we have an API for IVR's that you can leverage to change them programatically. We also have a set of API's that can be used to manipulate various parts of the...

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• Joey Barrett
• Editado 16 de marzo de 2022 09:52
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback - Voice (Talk)
3. Feature request: route incoming calls for open tickets to the assigned agent

Hi Adrian, Thanks for reaching out! This is not something we are considering right now.  We have added this to our backlog for consideration in a future release.  Thanks,

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• Joey Barrett
• Creación 16 de febrero de 2022 09:21
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback - Voice (Talk)
3. Talk - Transcription for Spanish language messages

Hi Vincent,  Thanks for the feedback. We understand your frustration in not being able to transcribe Spanish language voicemail messages. We will add your request to our product backlog for future ...

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• Joey Barrett
• Creación 9 de febrero de 2022 09:51
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback - Voice (Talk)
3. Separate "Maximum queue size" per phone line

Hi Tobias, Thanks for the feedback. We understand your frustration in not being able to separate the max queue size by phone number. One partial work around would be to have your busiest line set a...

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• Joey Barrett
• Editado 9 de febrero de 2022 09:49
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback - Voice (Talk)
3. Schedule intervals in 15 mins

Hi Annelisa, Thanks for the feedback. We understand your frustration in not being able to create schedules at 15 minute intervals. We will add your request to our product backlog for future conside...

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• Joey Barrett
• Editado 9 de febrero de 2022 09:43
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback - Voice (Talk)
3. Calls in Queue visibility limited to 50 - any workarounds?

Hi Benny,  I will reach out to you via a proactive Zendesk ticket so we can get this to a resolution for you.  Thanks,

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• Joey Barrett
• Creación 31 de enero de 2022 15:56
• 0 votos