
Joey Barrett
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Actividad total152
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Última actividad
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Resumen de la actividad
Última actividad de Joey Barrett-
Joey Barrett hizo un comentario,
Comentario oficial Hi Andrew Chu, Thanks for getting in touch. I have amended our 'Talk Network Requirements' article to include bandwidth requirements per agent for Talk. The idea of us having a client side tool th...
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Joey Barrett hizo un comentario,
Hi Yanko Chakarov The Ability to Create Tickets for Non-Answered Outbound Calls is something we would like to have as a feature as well. There is an option today to overcome this challenge, Agen...
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Joey Barrett hizo un comentario,
Comentario oficial Update for 2022 Hi All, We see a lot of value in implementing this feature. We are currently exploring how we can get this to market quicker considering our current roadmap priorities, I will en...
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Joey Barrett hizo un comentario,
Comentario oficial Update for 2022 Hi All, The current strategy for our Talk Product's call routing is to integrate Voice seamlessly into our Omnichannel routing engine. This will not give customers the 'Hunt Group'...
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Joey Barrett hizo un comentario,
Comentario oficial Hi Annelisa, Thanks for the feedback, we have an API for IVR's that you can leverage to change them programatically. We also have a set of API's that can be used to manipulate various parts of the...
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Joey Barrett hizo un comentario,
Comentario oficial Hi Adrian, Thanks for reaching out! This is not something we are considering right now. We have added this to our backlog for consideration in a future release. Thanks,
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Joey Barrett hizo un comentario,
Comentario oficial Hi Vincent, Thanks for the feedback. We understand your frustration in not being able to transcribe Spanish language voicemail messages. We will add your request to our product backlog for future ...
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Joey Barrett hizo un comentario,
Comentario oficial Hi Tobias, Thanks for the feedback. We understand your frustration in not being able to separate the max queue size by phone number. One partial work around would be to have your busiest line set a...
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Joey Barrett hizo un comentario,
Comentario oficial Hi Annelisa, Thanks for the feedback. We understand your frustration in not being able to create schedules at 15 minute intervals. We will add your request to our product backlog for future conside...
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Joey Barrett hizo un comentario,
Comentario oficial Hi Benny, I will reach out to you via a proactive Zendesk ticket so we can get this to a resolution for you. Thanks,