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John Espina
Incorporación 13 may 2021
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Última actividad 08 nov 2023
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Última actividad de John Espina
John Espina hizo un comentario,
This is a very helpful; article
Ver comentario · Publicado 08 nov 2023 · John Espina
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John Espina hizo un comentario,
Remember to share as many details as you can now so our team can provide the most helpful first reply.
Ver comentario · Publicado 29 jun 2023 · John Espina
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John Espina hizo un comentario,
Hi Matthew,
I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996.
For now, I will be closing this ticket to avoid confusion.
John Espina | Customer Advocate
Ver comentario · Publicado 13 ago 2021 · John Espina
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John Espina hizo un comentario,
Hi Matthew,
In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s.
Please see this link: https://support.zendesk.com/hc/en-us/articles/360002031267-How-can-I-fix-Zendesk-Chat-is-not-enabled-for-you-error-
I hope this helps,
John Espina | Customer Advocate
Ver comentario · Publicado 12 ago 2021 · John Espina
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John Espina hizo un comentario,
Hi Rachel,
In regards to your concern, there are some workarounds that you can perform to try re-evaluating the CSAT score of the customer.
Here are some article links that you can refer to: https://support.zendesk.com/hc/en-us/community/posts/203457806.
Also, there's a community article that you can check: https://support.zendesk.com/hc/en-us/community/posts/205873008-Reset-satisfaction-rating-to-allow-a-resend-after-improvement-of-situation
I hope this information helps.
John Espina | Customer Advocate
Ver comentario · Publicado 12 ago 2021 · John Espina
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John Espina hizo un comentario,
Hi Matt,
In regards to your concern, you can use OAuth 2 to authenticate all your application's API requests to Zendesk. OAuth provides a secure way for your application to access Zendesk data without having to store and use the passwords of Zendesk users, which is sensitive information.
Please check this article: https://support.zendesk.com/hc/en-us/articles/203663836-Using-OAuth-authentication-with-your-application
John Espina | Customer Advocate
Ver comentario · Publicado 02 jul 2021 · John Espina
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John Espina hizo un comentario,
Hi Edwin,
You can try this formula:
IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))THEN[Ticket ID] ENDIFIt will give you this: https://www.evernote.com/l/AkCqHHz6LFVGf6vhd_qVcQU_clOmT5K0xTI
Ver comentario · Publicado 30 jun 2021 · John Espina
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John Espina hizo un comentario,
Hi Nilton,
In regards to that, you actually use the end-points on this article I provided before.
GET /v2/deals/:deal_id/associated_contacts
John Espina | Customer Advocate
Ver comentario · Publicado 15 may 2021 · John Espina
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John Espina hizo un comentario,
Hi Nilton,
If a deal has multiple contacts associated with it, you're only able to export the primary contact on the deal. otherwise, you would need to use the API to pull all associated contacts https://developers.getbase.com/docs/rest/reference/associated_contacts
Ver comentario · Publicado 11 may 2021 · John Espina
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John Espina hizo un comentario,
Hi Monica, I will be creating a ticket with regards to your concern about automation setup.
Ver comentario · Publicado 06 may 2021 · John Espina
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