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John Espina's Avatar

John Espina

Incorporación 13 may 2021

·

Última actividad 08 nov 2023

Zendesk Customer Care

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RESUMEN DE LA ACTIVIDAD

Última actividad de John Espina

John Espina hizo un comentario,

ComentarioReporting and analytics admin questions

This is a very helpful; article

Ver comentario · Publicado 08 nov 2023 · John Espina

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John Espina hizo un comentario,

ComentarioManaging your email
Your ticket has been assigned to our advocacy team. If you want to wait for an agent to join, most customers hear back in 15 minutes.  Otherwise, feel free to check back later or watch for an update sent to della@hostmostgroup.com 
 
Remember to share as many details as you can now so our team can provide the most helpful first reply.

Ver comentario · Publicado 29 jun 2023 · John Espina

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John Espina hizo un comentario,

Comentario de la comunidad Q&A - Users, groups, and organizations

Hi Matthew,

I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996.

For now, I will be closing this ticket to avoid confusion.

John Espina | Customer Advocate

Ver comentario · Publicado 13 ago 2021 · John Espina

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John Espina hizo un comentario,

Comentario de la comunidad Q&A - Users, groups, and organizations

Hi Matthew,

In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s.

Please see this link: https://support.zendesk.com/hc/en-us/articles/360002031267-How-can-I-fix-Zendesk-Chat-is-not-enabled-for-you-error-

I hope this helps,

John Espina | Customer Advocate

Ver comentario · Publicado 12 ago 2021 · John Espina

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John Espina hizo un comentario,

ComentarioMeasuring success

Hi Rachel,

In regards to your concern, there are some workarounds that you can perform to try re-evaluating the CSAT score of the customer.

Here are some article links that you can refer to: https://support.zendesk.com/hc/en-us/community/posts/203457806.

Also, there's a community article that you can check: https://support.zendesk.com/hc/en-us/community/posts/205873008-Reset-satisfaction-rating-to-allow-a-resend-after-improvement-of-situation

I hope this information helps.

John Espina | Customer Advocate

Ver comentario · Publicado 12 ago 2021 · John Espina

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John Espina hizo un comentario,

ComentarioSetting up Zendesk Chat

Hi Matt,

In regards to your concern, you can use OAuth 2 to authenticate all your application's API requests to Zendesk. OAuth provides a secure way for your application to access Zendesk data without having to store and use the passwords of Zendesk users, which is sensitive information.

Please check this article: https://support.zendesk.com/hc/en-us/articles/203663836-Using-OAuth-authentication-with-your-application

John Espina | Customer Advocate

Ver comentario · Publicado 02 jul 2021 · John Espina

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John Espina hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Hi Edwin,

You can try this formula:

IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))THEN[Ticket ID] ENDIFIt will give you this: https://www.evernote.com/l/AkCqHHz6LFVGf6vhd_qVcQU_clOmT5K0xTI

 

Ver comentario · Publicado 30 jun 2021 · John Espina

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John Espina hizo un comentario,

ComentarioUsing Zapier integrations with Sell

Hi Nilton,

In regards to that, you actually use the end-points on this article I provided before.
GET /v2/deals/:deal_id/associated_contacts

John Espina | Customer Advocate

Ver comentario · Publicado 15 may 2021 · John Espina

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John Espina hizo un comentario,

ComentarioUsing Zapier integrations with Sell

Hi Nilton,

If a deal has multiple contacts associated with it, you're only able to export the primary contact on the deal. otherwise, you would need to use the API to pull all associated contacts https://developers.getbase.com/docs/rest/reference/associated_contacts

Ver comentario · Publicado 11 may 2021 · John Espina

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John Espina hizo un comentario,

ComentarioAdditional ticket channels

Hi Monica, I will be creating a ticket with regards to your concern about automation setup. 

Ver comentario · Publicado 06 may 2021 · John Espina

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