Jon Daniels

1. Comunidad
2. Zendesk Suite Q&A
3. How can I set chat conversation header title as an end-user name without using pre-chat form dynamically?

Hi Janki!The way to do this would be to authenticate your Chat users in one of the following manners:Enabling authenticated visitors in the Chat widgetEnabling authenticated visitors in Web Widget ...

• Ver comentario
• Jon Daniels
• Creación 1 de febrero de 2022 16:47
• 0 votos

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Interesting use case, Kreg!I couldn't find any feedback regarding this in our Product Feedback regarding Guide, so I encourage you to share this feedback regarding user segments here: Feedback - He...

• Ver comentario
• Jon Daniels
• Creación 1 de febrero de 2022 15:24
• 1 voto

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Scheduling dashboard deliveries

Hey Bex! You can paste the URL to the dashboard within the Message option on the Schedule delivery page when setting your scheduled delivery.This will give your users a way to navigate straight to ...

• Ver comentario
• Jon Daniels
• Creación 12 de enero de 2022 20:11
• 0 votos

1. Support
2. ...
3. Tickets
4. Creating conditional ticket fields

Hi Jason - currently it's not possible to use regular expressions in a text field condition (or just check for the presence of any text), so can you request these modifications to the text field co...

• Ver comentario
• Jon Daniels
• Creación 18 de noviembre de 2021 19:59
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Limit of 30 sections

Thank you for your patience here, Ines!There is a limit of 30 elements on each Help Center page type, but can use the pagination helper {{pagination}} to allow you to show the next 30 sections with...

• Ver comentario
• Jon Daniels
• Creación 18 de noviembre de 2021 16:44
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Explore: Ticket Event History Log / Report

Hi Meg! Graeme has a good idea here, and if you would also like to scrape the events of those already existing tickets involved, you can do so with the audits endpoint in the Support API: Zendesk D...

• Ver comentario
• Jon Daniels
• Creación 15 de noviembre de 2021 16:54
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Running Average of Created Tickets of the last 30 days

Hey Frank!I have posted the answer to that query you mentioned that wasn't answered previously: Month to date this year vs. MTD LY I hope this tip helps get you started, please let us know if you s...

• Ver comentario
• Jon Daniels
• Creación 6 de julio de 2019 22:00
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Month to date this year vs. MTD LY

Hi James!Your question was answered in a ticket, but I'm sharing that answer in a comment here for any future visitors:   In order to achieve what you'd like, you'll need to create different Date R...

• Ver comentario
• Jon Daniels
• Creación 6 de julio de 2019 21:51
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

Apologies again for the trouble, and let us know if you run into any other issues as you configure things!

• Ver comentario
• Jon Daniels
• Creación 29 de diciembre de 2018 23:12
• 0 votos