Jon Daniels
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Última actividad de Jon Daniels-
Jon Daniels hizo un comentario,
The changes to any formula should be effectively shown in the values on each of the reports/dashboards using the metric or attribute that the formula is based on - the filters would only be affecte...
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Jon Daniels hizo un comentario,
Hey CJ Johnson!When you use a formula to build a custom attribute or metric, it is expected that the attribute or metric works the same everywhere you use it, and will change in each report when th...
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Jon Daniels hizo un comentario,
Hi Daniel!What you're describing sounds a lot like the backlog data set within Explore. This is the dataset that counts how many tickets are concurrently in a given status, but unfortunately it onl...
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Jon Daniels hizo un comentario,
Hi Janki!The way to do this would be to authenticate your Chat users in one of the following manners:Enabling authenticated visitors in the Chat widgetEnabling authenticated visitors in Web Widget ...
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Jon Daniels hizo un comentario,
Interesting use case, Kreg!I couldn't find any feedback regarding this in our Product Feedback regarding Guide, so I encourage you to share this feedback regarding user segments here: Feedback - He...
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Jon Daniels hizo un comentario,
Hey Bex! You can paste the URL to the dashboard within the Message option on the Schedule delivery page when setting your scheduled delivery.This will give your users a way to navigate straight to ...
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Jon Daniels hizo un comentario,
Hi Jason - currently it's not possible to use regular expressions in a text field condition (or just check for the presence of any text), so can you request these modifications to the text field co...
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Jon Daniels hizo un comentario,
Thank you for your patience here, Ines!There is a limit of 30 elements on each Help Center page type, but can use the pagination helper {{pagination}} to allow you to show the next 30 sections with...
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Jon Daniels creó un artículo,
¿Puedo agregar paginación a mi Centro de ayuda?
Pregunta ¿Puedo agregar paginación a mi Centro de ayuda? Respuesta Sí, puede usar el asistente de paginación {{pagination}} para agregar paginación al Centro de ayuda si se siente cómodo usando cód...
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Jon Daniels hizo un comentario,
Hi Meg! Graeme has a good idea here, and if you would also like to scrape the events of those already existing tickets involved, you can do so with the audits endpoint in the Support API: Zendesk D...