Jon Daniels
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Actividad reciente de Jon Daniels-
Hi Daniel!What you're describing sounds a lot like the backlog data set within Explore. This is the dataset that counts how many tickets are concurrently in a given status, but unfortunately it onl...
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Hi Janki!The way to do this would be to authenticate your Chat users in one of the following manners:Enabling authenticated visitors in the Chat widgetEnabling authenticated visitors in Web Widget ...
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Interesting use case, Kreg!I couldn't find any feedback regarding this in our Product Feedback regarding Guide, so I encourage you to share this feedback regarding user segments here: Feedback - He...
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Hey Bex! You can paste the URL to the dashboard within the Message option on the Schedule delivery page when setting your scheduled delivery.This will give your users a way to navigate straight to ...
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Hi Jason - currently it's not possible to use regular expressions in a text field condition (or just check for the presence of any text), so can you request these modifications to the text field co...
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Thank you for your patience here, Ines!There is a limit of 30 elements on each Help Center page type, but can use the pagination helper {{pagination}} to allow you to show the next 30 sections with...
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Hi Meg! Graeme has a good idea here, and if you would also like to scrape the events of those already existing tickets involved, you can do so with the audits endpoint in the Support API: Zendesk D...
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Hi Stan!With Windows 10 for both Chrome and Edge, this setting is kept within your Windows system settings, under Internet Options in your Control Panel. Under the Internet Properties window, go to...
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Hi Xema! That is expected - if an agent is limited to tickets within their group or organization, the only place those followed tickets can be seen is within the agent's profile directly (views won...
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Hi Dave!I sent you an email as well, but wanted to share here for any future lurkers - there are no read-only API keys - an API key will work with any user at the level of permissions of the user m...