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Jupete Manitas
Incorporación 16 abr 2021
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Última actividad 02 ago 2024
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13 categories are showing so far on our test account.
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Thank you!
Ver comentario · Publicado 19 jul 2024 · Jupete Manitas
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Ver comentario · Publicado 19 jul 2024 · Jupete Manitas
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Ver comentario · Publicado 03 jul 2024 · Jupete Manitas
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Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-]. We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality. Thank you!
Ver comentario · Publicado 03 jul 2024 · Jupete Manitas
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One possible way to do this might be to create a Trigger that looks for these newly-created incoming tickets from your ticket form, that would use a webhook to call the Create Many Tickets endpoint in our API, and using Placeholders to supply information from the ticket to the API call. Here's some documentation that should be helpful:
- Triggers resources (in case you haven't set up your own triggers before)
- Creating webhooks in Admin Center
- Zendesk Support placeholders reference
- Create Many Tickets API endpoint
You can coordinate with your development team as requires customization or you can reach out to your AE if you want to hear more about our Professional Services as they can build custom apps or workflows for functionalities that are not native to Zendesk. We can see that you have created tickets about this so one of my colleagues will get in touch with you soon! Thank you!
Ver comentario · Publicado 28 jun 2024 · Jupete Manitas
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We encourage you to add this as product feedback here in the community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Otherwise, we can refer you to our Professional Services team or you check with your account executive to learn more about Services team. They can build custom applications and other tools for your Zendesk when native functionality is not meeting your needs. Thank you!
Ver comentario · Publicado 21 jun 2024 · Jupete Manitas
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Ver comentario · Publicado 19 jun 2024 · Jupete Manitas
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Ver comentario · Publicado 12 jun 2024 · Jupete Manitas
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Thank you!
Ver comentario · Publicado 06 jun 2024 · Jupete Manitas
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Thank you!
Ver comentario · Publicado 06 jun 2024 · Jupete Manitas
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