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Karen Beltran's Avatar

Karen Beltran

Incorporación 16 may 2021

·

Última actividad 04 jun 2024

Zendesk Customer Care

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RESUMEN DE LA ACTIVIDAD

Última actividad de Karen Beltran

Karen Beltran hizo un comentario,

ComentarioHow to report on Talk and Text

Hi Anqi Chen ! This requires further investigation hence I will create a ticket so that we can clarify it for you. 

Ver comentario · Publicado 04 jun 2024 · Karen Beltran

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Karen Beltran hizo un comentario,

ComentarioHow to manage phone numbers in Talk

Hi Mayra
We need to get more information regarding your concern. I'll go ahead and create a ticket for you.

Ver comentario · Publicado 22 may 2024 · Karen Beltran

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Karen Beltran hizo un comentario,

ComentarioTeam members and groups

Hi Venkat Bellamkonda

With regards to enabling Omnichannel Routing the account setup should meet the following setup below. 

You can refer to this related article. https://support.zendesk.com/hc/en-us/articles/4409149119514

• The Agent Workspace (https://support.zendesk.com/hc/en-us/articles/4408821259930) must be activated for your account.
• If your account has a Chat subscription, native messaging or Sunshine Conversations must also be activated.
• You can't be using live chat.

Further information is provided on your existing Support Ticket with us which is 11486615.

Ver comentario · Editado 05 may 2023 · Karen Beltran

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Karen Beltran hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Hi Daniel Imbach TEST

This is an expected behavior. What you can do is check on the Ticket Events to see the list of cc users. 

Ver comentario · Publicado 02 feb 2023 · Karen Beltran

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Karen Beltran hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Hi Arielle B

You might want to check on the ticket events first to see what trigger is causing it. After that, you'll just need to deactivate that trigger. 

Here's how. : https://support.zendesk.com/hc/en-us/articles/4408882237722-Managing-triggers#topic_jvv_kqy_tb

To deactivate a trigger

  1. In Admin Center, click  Objects and rules in the sidebar, then select Business rules > Triggers.
  2. On the Triggers page, locate the trigger you want to deactivate.
  3. Hover your mouse over the trigger to display the options menu icon () and select Deactivate. The trigger’s status is changed to Inactive.

Ver comentario · Publicado 02 feb 2023 · Karen Beltran

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Karen Beltran hizo un comentario,

ComentarioViewing and using dashboards
Hi Paul,

Unfortunately, this is not yet possible. You might want to check this related community post about this. 

https://support.zendesk.com/hc/en-us/community/posts/4409222585114/comments/4409227971482
 
For now, this is the only option.
 
Exporting dashboard tabs and reports. 

Ver comentario · Publicado 28 dic 2022 · Karen Beltran

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Karen Beltran hizo un comentario,

Comentario de la comunidad Q&A - Sales CRM (Sell)

Hi Admin eVolpe


It is not possible to make the checkbox field type required for leads, contacts, or deals. To make a custom field required, you will need to choose a different field type. 

For more information, see the article: Working with mandatory fields.

Ver comentario · Publicado 27 dic 2022 · Karen Beltran

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Karen Beltran hizo un comentario,

ComentarioRouting

Hi Jason Smith, seems you already have an existing ticket about the issue. We'll go ahead and proceed with the discussion there. 

Ver comentario · Publicado 28 sept 2022 · Karen Beltran

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Karen Beltran hizo un comentario,

ComentarioUsing email in Sell
Hi ,
I created a ticket on your behalf and will send it to you via email so we can discuss your xxx concern further.Thank you!

Ver comentario · Publicado 17 ago 2022 · Karen Beltran

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Karen Beltran hizo un comentario,

ComentarioUsing Sell smart lists
Hi Dan, 

I can see here that you also have an open ticket id: 10663777 with the same concern. We'll go ahead and continue the conversation from there. 

Thanks! 

Ver comentario · Publicado 04 ago 2022 · Karen Beltran

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