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Karen Beltran
Incorporación 16 may 2021
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Última actividad 04 jun 2024
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Última actividad de Karen Beltran
Karen Beltran hizo un comentario,
Hi Anqi Chen ! This requires further investigation hence I will create a ticket so that we can clarify it for you.
Ver comentario · Publicado 04 jun 2024 · Karen Beltran
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Karen Beltran hizo un comentario,
Hi Mayra ,
We need to get more information regarding your concern. I'll go ahead and create a ticket for you.
Ver comentario · Publicado 22 may 2024 · Karen Beltran
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Karen Beltran hizo un comentario,
Hi Venkat Bellamkonda,
With regards to enabling Omnichannel Routing the account setup should meet the following setup below.
You can refer to this related article. https://support.zendesk.com/hc/en-us/articles/4409149119514
• The Agent Workspace (https://support.zendesk.com/hc/en-us/articles/4408821259930) must be activated for your account.
• If your account has a Chat subscription, native messaging or Sunshine Conversations must also be activated.
• You can't be using live chat.
Further information is provided on your existing Support Ticket with us which is 11486615.
Ver comentario · Editado 05 may 2023 · Karen Beltran
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Karen Beltran hizo un comentario,
Hi Daniel Imbach TEST,
This is an expected behavior. What you can do is check on the Ticket Events to see the list of cc users.
Ver comentario · Publicado 02 feb 2023 · Karen Beltran
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Karen Beltran hizo un comentario,
Hi Arielle B,
You might want to check on the ticket events first to see what trigger is causing it. After that, you'll just need to deactivate that trigger.
Here's how. : https://support.zendesk.com/hc/en-us/articles/4408882237722-Managing-triggers#topic_jvv_kqy_tb
To deactivate a trigger
- In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
- On the Triggers page, locate the trigger you want to deactivate.
- Hover your mouse over the trigger to display the options menu icon () and select Deactivate. The trigger’s status is changed to Inactive.
Ver comentario · Publicado 02 feb 2023 · Karen Beltran
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Karen Beltran hizo un comentario,
Unfortunately, this is not yet possible. You might want to check this related community post about this.
https://support.zendesk.com/hc/en-us/community/posts/4409222585114/comments/4409227971482
For now, this is the only option.
Exporting dashboard tabs and reports.
Ver comentario · Publicado 28 dic 2022 · Karen Beltran
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Karen Beltran hizo un comentario,
Hi Admin eVolpe,
It is not possible to make the checkbox field type required for leads, contacts, or deals. To make a custom field required, you will need to choose a different field type.
For more information, see the article: Working with mandatory fields.
Ver comentario · Publicado 27 dic 2022 · Karen Beltran
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Karen Beltran hizo un comentario,
Hi Jason Smith, seems you already have an existing ticket about the issue. We'll go ahead and proceed with the discussion there.
Ver comentario · Publicado 28 sept 2022 · Karen Beltran
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Karen Beltran hizo un comentario,
I created a ticket on your behalf and will send it to you via email so we can discuss your xxx concern further.Thank you!
Ver comentario · Publicado 17 ago 2022 · Karen Beltran
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Karen Beltran hizo un comentario,
I can see here that you also have an open ticket id: 10663777 with the same concern. We'll go ahead and continue the conversation from there.
Thanks!
Ver comentario · Publicado 04 ago 2022 · Karen Beltran
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