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Katarzyna Karpinska's Avatar

Katarzyna Karpinska

Incorporación 14 abr 2021

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Última actividad 19 dic 2024

Zendesk Product Manager

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Última actividad de Katarzyna Karpinska

Katarzyna Karpinska hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)
Hello Jihoon! 
 
I really appreciate your reminder! The EAP for the new editor was announced back in August. This is the foundational experience that we’ll be enhancing with even more exciting features. I’d love for you to give it a try!

Ver comentario · Publicado 19 dic 2024 · Katarzyna Karpinska

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Katarzyna Karpinska hizo un comentario,

Comentario de la comunidadZendesk EAP - Article Multiplacement

Tiffany Maberry , no, that't the beauty of the multiplacement. The article is updated only once on the admin side and all of the placements of it (HC Ids) are populated with the change after publishing.  

Ver comentario · Publicado 11 nov 2024 · Katarzyna Karpinska

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Katarzyna Karpinska hizo un comentario,

Comentario de la comunidadZendesk EAP - Article Multiplacement

Christiane Umphrey , hmm… I don't see Account settings on the screenshot you've provided. I believe it might be connected to you permission level, you probably need to be an Admin in Support to see these settings and enable the account assumption

Ver comentario · Publicado 11 oct 2024 · Katarzyna Karpinska

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Katarzyna Karpinska hizo un comentario,

Comentario de la comunidadZendesk EAP - Article Multiplacement

Hi HS Richardson we have introduced alphabetical sorting of sections in the module, which I hope will help with the randomness :) 

Gill Harris , we are logging every feedback we are receiving, and yours also have been noted. We are still working on stabilizing the visibility of sections in the panel and will come back to you as soon as we have a fix. 

 

Ver comentario · Publicado 10 oct 2024 · Katarzyna Karpinska

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Katarzyna Karpinska hizo un comentario,

Comentario de la comunidadZendesk EAP - Article Multiplacement

Jay Lee I'm curious to understad more about what you experience when you say ‘section doesn’t work'? Would it be possible for you to describe how what do you do when it happens and what do you mean in detail by ‘doesn’t work'?

 

Ver comentario · Publicado 10 oct 2024 · Katarzyna Karpinska

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Katarzyna Karpinska hizo un comentario,

Comentario de la comunidadZendesk EAP - Article Multiplacement

Andrew Schreiner Thank you for raising the issues you have with with article multiplacement. My team and I are working on fixing issues related to choosing sections, and I believe that your 3rd point should be improved by now. 

 

Ver comentario · Editado 10 oct 2024 · Katarzyna Karpinska

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Katarzyna Karpinska hizo un comentario,

Comentario de la comunidadZendesk EAP - Article Multiplacement

Hi Tiffany, yes that's expected current behaviour of the feature. Each placement = new help center article ID, and that means that it'll have a separate URL. A separate ID is needed for e.g. tracking comments and up/downvotes on individual placements. 

Can you tell us if you'd expect a different behavior? And if so, why would a different behavior be important for your use case.

Ver comentario · Publicado 10 oct 2024 · Katarzyna Karpinska

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Katarzyna Karpinska hizo un comentario,

Comentario de la comunidadZendesk EAP - Article Multiplacement

Hi Laura, thank you for raising this issue. We've introduced a breadcrumb info under the section title. Hope this will make the search and navigation easier :) 

Ver comentario · Publicado 09 oct 2024 · Katarzyna Karpinska

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Katarzyna Karpinska hizo un comentario,

Comentario de la comunidadZendesk EAP - Article Multiplacement

Hi Kelly, thank you so much for raising this issue, would you be possible for you to grant us a temporary assumption rights so that we can dig into this problem? =

Ver comentario · Publicado 09 oct 2024 · Katarzyna Karpinska

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Katarzyna Karpinska hizo un comentario,

Comentario de la comunidadZendesk EAP - Article Multiplacement

Christiane Umphrey , thank you so much for reporting this issue. May I ask you to enable assumption on your account so our engineering team can check what's happening in the background? You can read about granting temporary access here.

Ver comentario · Publicado 08 oct 2024 · Katarzyna Karpinska

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