Katarzyna Karpinska

1. Comunidad
2. Feedback - Help Center (Guide)
3. Change Guide language

Hi All, Thank you for your feedback. It's definitely a valid case and an improvement we'd like to include in our product sometime in the future. Unfortunately, at this time, we need to focus on oth...

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• Katarzyna Karpinska
• Creación 30 de mayo de 2023 14:19
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Notifications for updated content in articles

Hi Farooq, Thank you for your feedback. Unfortunately, besides addressing security issues we are not planning to expand the notification functionality for articles in the near future. 

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• Katarzyna Karpinska
• Creación 30 de mayo de 2023 14:17
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Feature Request: Automatically Adding Colored Notes in Articles Based on Article Keyword

Hi, I can confirm that adding predefined callouts is on our long-term roadmap. We'll start with the callouts added manually while creating content but we might explore their automation in one of th...

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• Katarzyna Karpinska
• Creación 30 de mayo de 2023 14:06
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing a change to a new article in section e-mail notification

Hi Chandra Mullineaux and Randy Shore, I created a ticket for you where we'll follow up on your specific cases. 

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• Katarzyna Karpinska
• Creación 26 de mayo de 2023 07:54
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing a change to a new article in section e-mail notification

Hi Dan Cooper,  We had to act fast in reply to Google's change and because the only workaround was to start sending out image files in mails (and not links that expire after a while) we decided to ...

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• Katarzyna Karpinska
• Creación 25 de mayo de 2023 08:07
• 1 voto

1. Guide
2. ...
3. How to manage the help center
4. Inline images in Guide articles display as broken across all browsers

Hi All, I'm happy to announce that we just launched the Account Level Gallery and the new way of handling images in Guide that should solve the majority of your pain points related to copying and p...

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• Katarzyna Karpinska
• Editado 24 de mayo de 2023 15:00
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing expanding help center API functionality for articles with content blocks

This feature is fully rolled out now. 

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• Katarzyna Karpinska
• Creación 15 de mayo de 2023 11:55
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. There is no way to check for broken links in Knowledge Center

Hi all,  We are aware of this request and logged it as a potential future improvement. However we are not planning any work in this area in the nearest future.

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• Katarzyna Karpinska
• Creación 10 de mayo de 2023 15:33
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. An easy way to add alternative text (alt="") to an image for accessibility

Hi All,  We'll soon be releasing a major update to managing images in Knowledge Base and we hoped we'll be able to include in it a tool to add alt text (similarly to what's available already in con...

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• Katarzyna Karpinska
• Creación 10 de mayo de 2023 15:30
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing embedding videos in content blocks

Haris Matthaiou,  Thank you for pointing it out. We'll look into this issue. 

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• Katarzyna Karpinska
• Creación 10 de mayo de 2023 15:25
• 0 votos