Lisa-Kelly
-
Actividad total662
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen43 usuarios
-
Votos14
-
Suscripciones246
Resumen de la actividad
Última actividad de Lisa-Kelly-
Lisa Kelly hizo un comentario,
Hi Sharma. So you're not seeing an Internal note option when you click the channel menu in the composer? If so, it's definitely time to discuss with Zendesk Customer Support.
-
Lisa Kelly hizo un comentario,
Thanks for explaining, Sharma! Have you tired typing in the composer to add a Description? In other words, typing in the Public reply (or Internal note) area at the bottom of the ticket.
-
Lisa Kelly hizo un comentario,
No Sharma, I don't. Sorry! It depends on what fields you have in your tickets. I recommend contacting Zendesk Customer Support to help you with your specific issue. As a general rule, to enter inf...
-
Lisa Kelly hizo un comentario,
Hi Arnaud, From the screen capture you provided, it looks like you're searching for the term "content suggestions." Have you tried searching for other words that are included in your Knowledge base...
-
Lisa Kelly hizo un comentario,
Ahall, Upgrading to the Agent Workspace will not impact single sign on. For more information on upgrading, start with the resources linked in this document: Resources for upgrading to the Zendesk ...
-
Lisa Kelly hizo un comentario,
Hi Pedro, If you aren't seeing a Whats App option when you click Add channel, you need to contact Zendesk Customer Support, so they can help you with your issue.
-
Lisa Kelly hizo un comentario,
Hi Elizabeth, thank you so much for taking the time to provide us with your feedback here. Currently, there isn't a way to disable the panel. I recommend you post this request in our product feedba...
-
Lisa Kelly hizo un comentario,
Hello Newport IT, thank you for taking the time to share your feedback here. I wanted to point you in the direction of our product feedback forum for Support where we collect product feedback and w...
-
Lisa Kelly hizo un comentario,
Thank you for taking the time to provide us with your feedback here. I wanted to point you in the direction of our product feedback forum for Admin Center where we collect product feedback and wher...
-
Lisa Kelly hizo un comentario,
Fixed. Thanks for the heads up!