
Lisa Kelly
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Actividad total485
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen32 usuarios
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Votos11
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Suscripciones199
Resumen de la actividad
Última actividad de Lisa Kelly-
Lisa Kelly hizo un comentario,
Hi Rina, You can use omnichannel routing feature in the Zendesk Agent Workspace to help manage agent workload for inbound calls and messages.
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Lisa Kelly hizo un comentario,
Hi Avital, Just to clarify. Agents on plans lower than Enterprise, such as Team, CANNOT redact ticket content. Which is what you wanted, correct? Only agents on Enterprise plans can redact and only...
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Lisa Kelly hizo un comentario,
Hi Avital, As it says at the beginning of this article, only "admins and agents in custom roles with permission" can redact ticket content. Admins can redact. But, If you don't explicitly activate ...
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Lisa Kelly hizo un comentario,
Hi Damien, Have you tried using our macro suggestions feature? See Using suggested macros. It uses AI to suggest the most-relevant macros for agents.
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Lisa Kelly hizo un comentario,
Hi Nora, Are you referring to the video at the top of this article? It takes a minute to load.
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Lisa Kelly hizo un comentario,
Hi Luis, Did you make sure the Zendesk app was added to your Slack channel? Otherwise, Slack cannot communicate with Zendesk. See Adding the app to a Slack channel. If that still doesn't fix the i...
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Lisa Kelly hizo un comentario,
Hi Tobias, If you're having a problem with community search results in your account, contact Zendesk Customer Service, so they can help you.
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Lisa Kelly hizo un comentario,
Hi Dea, For issues with your account, contact Zendesk Customer Support so they can help you.
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Lisa Kelly hizo un comentario,
Hi Nathalie, If you're having trouble with your account, contact Zendesk Customer Support.
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Lisa Kelly hizo un comentario,
Hi Jameela, You can redact messaging tickets, provided: The messaging ticket was created after April 2022. The ticket has been submitted to Pending, On-hold, or Solved. Messages in an active mess...