Lisa Kelly

1. Support
2. ...
3. End users and organizations
4. Managing end users created by side conversations

Hi Daniel. I updated the instructions in the article. You can use the Search field in the ticket interface to find users with these tags. 

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• Lisa Kelly
• Editado 3 de diciembre de 2021 21:09
• 0 votos

1. Support
2. ...
3. End users and organizations
4. Managing end users created by side conversations

Hi Daniel Thanks for the heads up! This feature works if you initiate the search from Support > Admin > Manage > Tags.  Unfortunately, it's not working from Admin Center, yet. I'm adding Parag Prad...

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• Lisa Kelly
• Creación 1 de diciembre de 2021 17:08
• 0 votos

1. Support
2. ...
3. Workflows
4. Managing ticket tags

Hi Casey, You should be able to review the ticket events to see which trigger added the tag. See Viewing all events of a ticket.   If you can't find it in the ticket events, you can also try search...

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• Lisa Kelly
• Editado 24 de noviembre de 2021 18:34
• 0 votos

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

New EAP for Support:  Resizing the Context Panel in Support This EAP enables functionality that allows agents to manually resize the width of the Context Panel in the Zendesk Agent Workspace. Resiz...

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• Lisa Kelly
• Creación 23 de noviembre de 2021 18:49
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

Hi Jonathan MarchThe new composer supports both rich content and markdown formatting options at the same time. For more information on how markdown commands behave with the new composer, see the CK...

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• Lisa Kelly
• Editado 16 de noviembre de 2021 15:55
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

Hi CJ Johnson,  This announcement is for the standard agent interface, where the new composer will be rolled out on Jan 10, 2022. The new composer is already live if you are using the Zendesk Agent...

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• Lisa Kelly
• Editado 16 de noviembre de 2021 15:54
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. Serving chats in the Zendesk Agent Workspace

Hi Rina. My apologies for the misunderstanding! I see you found the answer to your question. 

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• Lisa Kelly
• Creación 15 de noviembre de 2021 22:12
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. Serving chats in the Zendesk Agent Workspace

Hi Rina. It's the "Zendesk Agent Workspace", not the "Admin" workspace. The workspace is designed for agents who manage tickets, not admins. To find the shortcuts you can use in the workspace, clic...

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• Lisa Kelly
• Editado 15 de noviembre de 2021 17:57
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing support for color text in the Zendesk Agent Workspace

Hello Holly,  The Zendesk Agent Workspace is designed for a multi-channel experience, but you don't need Chat to enable the Zendesk Agent Workspace. We recommend that you read this article first be...

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• Lisa Kelly
• Editado 11 de noviembre de 2021 15:48
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing support for color text in the Zendesk Agent Workspace

The community post for the color text feature is now available. We'd love to get your feedback. 

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• Lisa Kelly
• Editado 10 de noviembre de 2021 18:37
• 0 votos