Lisa Kelly

1. Support
2. ...
3. Agent guide for Support
4. About the Zendesk Agent Workspace

Hi Peter, Only users with Chat access will see these icons and the Conversations button. You (or your admin) can deactivate your Chat access in Admin Center. See below. But, we don't recommend that...

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• Lisa Kelly
• Creación 29 de septiembre de 2022 15:14
• 0 votos

1. Admin Center
2. ...
3. Managing accounts and billing
4. Managing payments

Hello HR Team, You need to contact Zendesk Customer Support to help you with this issue. 

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• Lisa Kelly
• Creación 23 de septiembre de 2022 23:46
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. Serving chats in the Zendesk Agent Workspace

Hi Maria, I'm glad it's fixed! But, I'm sorry that you had to redo all your chat groups! The migration wizard is supposed to take care of that automatically (if requested), but it looks like that d...

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• Lisa Kelly
• Editado 22 de septiembre de 2022 18:24
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. Serving chats in the Zendesk Agent Workspace

Hi Maky, I'm sorry you're having trouble with the transfer. I recommend contacting Zendesk Customer Support so they can help you troubleshoot the issue. 

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• Lisa Kelly
• Creación 22 de septiembre de 2022 14:40
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. About the Zendesk Agent Workspace

Hi Tobias, Thank you for the comments! I would encourage you to make a post in the feedback forum as posts with high upvotes ultimately are seen by our product dev teams for potential future work.

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• Lisa Kelly
• Creación 20 de septiembre de 2022 17:25
• 0 votos

1. Admin Center
2. ...
3. Managing your team
4. About team member product roles and access

Thank you, Nicholas! It's fixed now. 

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• Lisa Kelly
• Creación 15 de septiembre de 2022 15:47
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hi John, Thanks for checking! We are still on track for a Beta at the end of Sept, but I will let you know if that changes. 

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• Lisa Kelly
• Editado 28 de septiembre de 2022 18:57
• 1 voto

1. Chat
2. ...
3. Third party and social messaging channels
4. About messaging channels for the Zendesk Agent Workspace

Legacy AdminFor information on text messages, see this section of the help center:Setting up and using Text

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• Lisa Kelly
• Creación 12 de septiembre de 2022 15:24
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing the discontinuation of some older Zendesk plans

We updated this article to remove the following plans from the discontinuation list. They will not be updated at this time.  Support Plus Tiered Subscription Support Plus Agent Months Subscription...

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• Lisa Kelly
• Editado 8 de septiembre de 2022 18:31
• 0 votos

1. Zendesk Suite
2. Getting started with the Zendesk Agent Workspace
3. Limitations in the Zendesk Agent Workspace

Hi Jabez, I don't have any new information about this. It's still a limitation. 

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• Lisa Kelly
• Creación 8 de septiembre de 2022 16:26
• 0 votos