Lisa Kelly
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Actividad total533
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Última actividad
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Resumen de la actividad
Última actividad de Lisa Kelly-
Lisa Kelly hizo un comentario,
Hi Cassandra, Please refer to this previous post for rollback informationhttps://support.zendesk.com/hc/en-us/articles/4484160121498/comments/5532403680026
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Lisa Kelly hizo un comentario,
Hi Cassandra, I'm sorry you're not happy with the experience. Here are a couple tips that may help. Content is not lost when you flip from Internal to External. The information is saved in two se...
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Lisa Kelly hizo un comentario,
Hi Jay, Thanks for the comments! We recommend posting these on our Community site. Just to clarify one point... You don't have to send the draft when you get the warning message. You can Go back an...
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Lisa Kelly hizo un comentario,
Hi Lee, Are you using the Zendesk Agent Workspace? In Agent Workspace, Internal notes and Public replies are stored separately. You have to copy and paste a comment to move it from an Internal note...
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Lisa Kelly hizo un comentario,
Hi Paul, That is a popular request. Our Product Management team has made a note of it. If you have more comments, you can post them on our Community site.
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Lisa Kelly hizo un comentario,
Hi Minji, This feature is still being rolled out to accounts, so you may not see it yet. Refer to this announcement for rollout details. If you don't see a draft mode icon in email replies by EOD M...
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Lisa Kelly hizo un comentario,
Hi Tim G, Thank you for the comments! One clarification: Draft mode isn't automatically "turned off" when you send. You can choose to send the draft you have typed to make it a public reply, witho...
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Lisa Kelly hizo un comentario,
Hi Maya, Internal notes haven't changed. Draft mode is only available for writing replies on public channels. Hi Lydia, Other agents can't see your drafts before they become public replies because ...
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Lisa Kelly hizo un comentario,
Hi Preston, No, but once they select Draft mode, it persists across tickets. So, it stays on for them, until they choose to turn it off.
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Lisa Kelly hizo un comentario,
Mistyamber, See Paul's comment immediately above your question. For the current EAP, you can only use a custom layout if you apply it as the default. But, we are working on the ability to use conte...