Lisa Kelly
-
Actividad total594
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen38 usuarios
-
Votos13
-
Suscripciones223
Comentarios
Actividad reciente de Lisa Kelly-
Hi Joel, Admins can't create shared app shortcuts. They are for an agent's personal use. But, that's a good suggestion. I recommend posting the feedback on our Community site. If you have an Enter...
-
Hi Juergen, Contact Zendesk Customer Support so they can help you with your issue.
-
Hi Lydia, The feature is still being rolled out. See the Announcement for details. It will be activated by default, so you don't need to do anything. Each agent creates their own shortcuts to use a...
-
Hi Sagi, Agents can add shortcuts if you admin allows it. The feature is activated by default. See this announcement for details.
-
Hi Jahn, The chat requirement is already in the article. I added it yesterday. See the 2nd bullet under the "Additional limitations include" section: You must have a chat role to redact ticket con...
-
Thanks, Jahn, We've added this Chat role requirement to our documentation for native ticket redaction. See Redacting ticket content.
-
Hi Naomi, Yes, agents only see what they have permission to see. This has not changed. I adjusted the wording a little to make this more obvious.
-
Hi Diego, Custom layouts do not include the ability to change interface colors. Have you tried configuring your own style sheet? See Making Zendesk products accessible.
-
Hi Peter, With native ticket redaction, you can redact attachments and inline images. See example below in the series of screen captures. For the full article, refer to Redacting ticket content.The...
-
Hi Michael,See Why is Zendesk making this change? in the Announcement. If you have comments about this feature, provide your feedback on our Community site: Draft mode in composer - We want your fe...