Madison Hoffman
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Actividad total188
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Última actividad
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Resumen de la actividad
Última actividad de Madison Hoffman-
Madison Hoffman hizo un comentario,
Hey Chad, my understanding is actually that while labels are only "attached" to the default language, they still impact search results even in non-default languages - meaning that you could add lab...
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Madison Hoffman hizo un comentario,
Hey Michael! I'm so sorry to hear this is happening, can you help me understand what you DO see when you are logged into one of your Zendesk products and click Get help then Ask a question? Does th...
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Madison Hoffman hizo un comentario,
Hey CJ! Sorry for the confusion; these will indeed be rolled out to Premier customers but are not yet live. When we provide a wait time, we want to both acknowledge the contractual SLA you're entit...
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Madison Hoffman hizo un comentario,
Hi CJ! Thanks so much for taking the time to share your feedback. Happy to help fill in some of the blanks here! This is a bit of a confusing update. I've never had a conversation named Zendesk. ...
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Madison Hoffman hizo un comentario,
Hi Gautam! You sure can. It's listed deep in one of the tables above but here is the format: ticket.ticket_field_<field ID number> Property/placeholder format for custom fields. For example, {...
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Madison Hoffman hizo un comentario,
Hey CJ! I'm late to the game on this question but Guide Admin will let you filter for articles that are not translated to your elected languages. Under the filter menu, select Not translated to and...
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Madison Hoffman creó un artículo,
¿Qué pasa cuando se agotan las resoluciones del Answer Bot?
Pregunta ¿Qué pasa cuando se agotan las resoluciones del Answer Bot? Respuesta Cuando se usan todas las resoluciones asignadas al Answer Bot en un ciclo de facturación, ocurre lo siguiente: En las...
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Madison Hoffman hizo un comentario,
Hey there! In Explore, there is no singular central data model. Rather, there are datasets associated with different Zendesk features and functions. Here are a few articles that can help explain th...
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Madison Hoffman hizo un comentario,
That's strange, Ann! If you're providing a link to one specific ticket form (like https://mycompany.zendesk.com/hc/en-us/requests/new?ticket_form_id=1234567890) I wouldn't expect the dropdown menu ...
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Madison Hoffman creó un artículo,
¿A qué zona horaria hacen referencia las condiciones del disparador?
Pregunta Cuando se usa la condición del disparador Zona horaria, ¿el disparador hará referencia a la zona horaria del solicitante o a la zona horaria de la cuenta de Zendesk? Respuesta El disparado...