Madison Hoffman
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Actividad reciente de Madison Hoffman-
Hi Gautam! You sure can. It's listed deep in one of the tables above but here is the format: ticket.ticket_field_<field ID number> Property/placeholder format for custom fields. For example, {...
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Hey CJ! I'm late to the game on this question but Guide Admin will let you filter for articles that are not translated to your elected languages. Under the filter menu, select Not translated to and...
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Hey there! In Explore, there is no singular central data model. Rather, there are datasets associated with different Zendesk features and functions. Here are a few articles that can help explain th...
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That's strange, Ann! If you're providing a link to one specific ticket form (like https://mycompany.zendesk.com/hc/en-us/requests/new?ticket_form_id=1234567890) I wouldn't expect the dropdown menu ...
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Thanks for reporting that, Evan! It looks like that post was archived. I'll report to our team to get this updated :)
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Hi Anaïs! Your understanding is accurate. {{ticket.link}} will show you a full URL:-To agents, it will show yoursubdomain.zendesk.com/agent/tickets/123 -To end users, it will show yoursubdomain.zen...
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Hey Rachel! Sorry for the delayed response. There's actually a default metric in the Knowledge Capture dataset called % Agent Engagement Rate that measures just this! It's also included on the defa...
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Hi Randy! Your query looks like it's perfectly measuring Agent Comments per quarter to me!
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For any onlookers, if you're on a Windows machine, you can also pull up the emoji menu using Windows key and . or ;
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Hi Mandy! Sorry to hear this is happening for you. Unfortunately since this app isn't built by Zendesk we don't have access to the right troubleshooting tools to help resolve it. You'll want to con...