Madison Hoffman
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Actividad total217
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen70 usuarios
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Votos54
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Comentarios
Votos de actividad por Madison Hoffman-
Hey Chad, my understanding is actually that while labels are only "attached" to the default language, they still impact search results even in non-default languages - meaning that you could add lab...
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Hey Michael! I'm so sorry to hear this is happening, can you help me understand what you DO see when you are logged into one of your Zendesk products and click Get help then Ask a question? Does th...
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Hey CJ! Sorry for the confusion; these will indeed be rolled out to Premier customers but are not yet live. When we provide a wait time, we want to both acknowledge the contractual SLA you're entit...
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Hey CJ! I'm late to the game on this question but Guide Admin will let you filter for articles that are not translated to your elected languages. Under the filter menu, select Not translated to and...
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That's strange, Ann! If you're providing a link to one specific ticket form (like https://mycompany.zendesk.com/hc/en-us/requests/new?ticket_form_id=1234567890) I wouldn't expect the dropdown menu ...
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Hi Randy! Your query looks like it's perfectly measuring Agent Comments per quarter to me!
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For any onlookers, if you're on a Windows machine, you can also pull up the emoji menu using Windows key and . or ;
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Hi Mandy! Sorry to hear this is happening for you. Unfortunately since this app isn't built by Zendesk we don't have access to the right troubleshooting tools to help resolve it. You'll want to con...
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Hi Anaïs! Your understanding is accurate. {{ticket.link}} will show you a full URL:-To agents, it will show yoursubdomain.zendesk.com/agent/tickets/123 -To end users, it will show yoursubdomain.zen...
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Hey Rachel! Sorry for the delayed response. There's actually a default metric in the Knowledge Capture dataset called % Agent Engagement Rate that measures just this! It's also included on the defa...