Madison Hoffman
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Actividad reciente de Madison Hoffman-
Hi Brad, can you share your question here? Our product support team can only help registered agents & admins of existing Zendesk accounts, but depending on your question we may have a way to make a...
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Hi Emily, you can alter the font size of the titles by changing the h4 tags in this line to something else (h5 or h6 as demonstrated here): <h4 class="blocks-item-title">{{name}}</h4> If you're lo...
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Hi Jake! It sounds like you're referring to Rapid Resolve. If so, Eric shared a recipe for reporting on this in Explore here in the Community: https://support.zendesk.com/hc/en-us/community/posts/4...
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Hi Jana and Marci, the first 75 words of the article body are weighted regardless of any formatting or styling. So a TOC or summary can be a good thing, but keep in mind that the model is going to ...
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Hi Rebeca! Our audience predominantly uses our content in English and English is our source language, so we look at utilization of our content in English to try and understand which is being used m...
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Hey Annalisa, just circling back to report that a change to this behavior was released on August 17. Thanks for sharing your honest thoughts!
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Hey everyone, just circling back to report that a change to this behavior was released on August 17. Thanks for sharing your honest thoughts!
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Hey CJ! This is definitely live and active today for all customers who contact Support. The bot will share this message once you've submitted your request as it passes the conversation into our que...
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Hi Annalisa! Thanks for sharing your feedback - as Dave indicated, the widget pops up when you have an unread notification from Zendesk or Z Bot. Once you click into those conversations and read th...
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Hi everyone, so sorry for the silence on this one and I want to acknowledge that we hear your frustration with this behavior. We were consistently hearing from customers that it was difficult to kn...