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Última actividad de Mau-
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To assume:URL: [yoursubdomain].zendesk,com/users - then select which agent to assume identityTo revert:URL: [yoursubdomain].zendesk.com/users/revert
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Hi Dave, The satisfaction rating in the past 60 days as described in this topic is based on ratings they've received in the past 60 days. Hope this helps!
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Hi Lauren, Remember, when you create a custom agent status, you will have the ability to choose to define an agent's availability in Support and Messaging (online, away, transfer only, offline). If...
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Hey Virginia! A new ticket regarding this matter has been created on your behalf. Please check your email. Thanks!
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Hi Virginia, I will be creating a new ticket to give you further assistance on this matter. Please check your email for more information.
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Hi Thuy. I will be creating a ticket to give you further assistance regarding this.
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Hi Fala,I have created a ticket so we can further discuss your inquiry.
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Hi Allan,Natively, Zendesk doesn't have a metric that reports on the timestamp when a user is deleted. You may want to check the article Metrics and attributes for Zendesk Support for a comprehensi...
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Hi Abed,I'm afraid One-touch metric is only available in Tickets dataset. You will be able to confirm this when you visit this article: Metrics and attributes for Zendesk Support under the topic T...
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Hi Ronen,As per the article, there are a few times when a subscription update doesn't happen right away. These scenarios will trigger a pending subscription. A pending subscription means that you w...