Max McCal

1. Support
2. ...
3. User access and security
4. Are incoming ticket attachments scanned for viruses?

Hi, Raghu –  We are still tracking toward. delivery in early 2022. We are able to scan for malware at this time, with a high degree of reliability. We still have work to do both in terms of enablin...

• Ver comentario
• Max McCal
• Creación 30 de noviembre de 2021 22:42
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Credit Card Encrypted Fields

Hi, Richard –  Thanks for the note. The field is definitely not valuable for all use cases, and I think you've done a great job laying that out. We are definitely interested in doing more in this s...

• Ver comentario
• Max McCal
• Creación 18 de noviembre de 2021 22:50
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Finding Unverified Emails

Thanks, Reneé, noted. This is great. We're thinking about lots of things related to this, and while there aren't any projects ongoing at the moment, we're always grateful for this feedback so that ...

• Ver comentario
• Max McCal
• Creación 16 de noviembre de 2021 00:06
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request: Brandable Welcome and Verification Mails

Thanks to everyone who's commented here. Sorry for the slow reply this thread evaded my notice until now. We are very interested in improving the experience for welcome emails, verification emails,...

• Ver comentario
• Max McCal
• Creación 15 de noviembre de 2021 22:28
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Finding Unverified Emails

Thanks, Reneé! Very helpful. If you're requiring verification, how are your agents coming across tickets from unverified users? Are they using suspended ticket recovery to create fully fledged tick...

• Ver comentario
• Max McCal
• Creación 15 de noviembre de 2021 22:26
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Side conversation for only specific groups

Hi, Gerard –  Thank you so much for following up. I'm afraid I'm still just a little unclear on one detail: When the agent goes to select a group, should the same list of groups appear for all agen...

• Ver comentario
• Max McCal
• Creación 15 de noviembre de 2021 21:54
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Finding Unverified Emails

Hi, Renee –  Thanks for this. Very detailed. I'm interested to know if you can tell me what you use the verification status for? It seems like you may be looking at this piece of information a lot ...

• Ver comentario
• Max McCal
• Creación 15 de noviembre de 2021 21:53
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Trigger Condition Request for "status" is "deleted"

Thanks, Michael. We're interested in looking at rules related to deleting tickets and deleted tickets themselves. We're not quite ready to talk about it yet, but I'm adding your name to a list so w...

• Ver comentario
• Max McCal
• Creación 15 de noviembre de 2021 19:48
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Side conversation for only specific groups

Hey, Gerard –  Curious to know more about what's driving this request. When you say the "wrong groups" is that a global designation (no one should ever create child tickets in these groups) or is i...

• Ver comentario
• Max McCal
• Creación 11 de noviembre de 2021 23:55
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Trigger Condition Request for "status" is "deleted"

Hey, Michael -  While we don't have any immediate plans to do something in this arena, the notion of managing deletion within Zendesk is definitely something we're interested in right now. Can I as...

• Ver comentario
• Max McCal
• Creación 11 de noviembre de 2021 23:52
• 0 votos