Max McCal

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

Hey, François Bellavance  This feature will be available in January as an early access program. We will definitely make an update here once it is live with instructions on how to get access. 

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• Max McCal
• Creación 14 de noviembre de 2023 19:29
• 2 votos

1. Support
2. ...
3. Ticket management
4. Setting up multiple brands

Hi, Scott Holm Overall the default brand doesn't have that much impact on how you ultimately run your support instance, so it shouldn't matter too much. There are two main consequences: Your defau...

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• Max McCal
• Creación 7 de noviembre de 2023 21:10
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Remove an attachment from a ticket with a closed status.

Prabu —  You can also sign up for an early access program for the automatic deletion feature I mentioned.

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• Max McCal
• Creación 29 de septiembre de 2023 21:05
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Remove an attachment from a ticket with a closed status.

Hi, Prabu — The "All tickets" view is customizable, so I can't say for sure whether it does or does not contain Closed tickets. No view will ever show Archived tickets, however, so you will have mo...

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• Max McCal
• Creación 29 de septiembre de 2023 20:48
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Remove an attachment from a ticket with a closed status.

Hi, Prabu — Redaction deletes the file and replaces it with a blank file. Redacting attachments will definitely reduce your total storage burden. 

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• Max McCal
• Creación 25 de septiembre de 2023 17:52
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. HTTP response headers of help center

Hey, all –Thanks for raising this issue. I'll address the headers individually. Strict-Transport-Security – This is in place, as the report from securityheaders.com shows. Content-Security-Policy ...

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• Max McCal
• Creación 30 de junio de 2023 17:00
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Using Automations Or Triggers To Delete Tickets

Hi, Marcello – We are still planning to make a release this year. We'll come back to this thread when we can make the release date known.

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• Max McCal
• Creación 27 de junio de 2023 23:10
• 2 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Can One email be on different domains?

Hi, AppuSamy –  There are a few things at play here, so let me define some terms to help make this clearer.  When you use Zendesk, you have an "Instance" of Zendesk (sometimes called an "account")....

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• Max McCal
• Creación 2 de mayo de 2023 17:59
• 1 voto

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Viewing the audit log for changes

Kim Dickey – Guide events are something we're focussed on this year. While we don't currently track Help Center activations and deactivations, you will start to see them in Q2 of this year. 

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• Max McCal
• Creación 21 de marzo de 2023 21:08
• 0 votos

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Enabling anyone to submit tickets

Thanks, Serge. This is definitely not possible today, but an idea worth exploring for sure. We appreciate it.

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• Max McCal
• Creación 9 de marzo de 2023 21:12
• 0 votos