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Michael Froeming
Incorporación 16 abr 2021
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Última actividad 03 oct 2024
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Última actividad de Michael Froeming
Michael Froeming hizo un comentario,
We're using our own API for that page. It's the Status API as documented here: https://developer.zendesk.com/api-reference/status_api/status_api/.
Ver comentario · Publicado 22 may 2022 · Michael Froeming
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Michael Froeming hizo un comentario,
Currently, there's no way to ask the callers their email or other details before initiating a call.
We encourage you to create a new post in the Talk Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Ver comentario · Publicado 26 dic 2021 · Michael Froeming
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Michael Froeming hizo un comentario,
Agents on the default Staff role won't have access to the Talk dashboard. You can give them access via the default Talk roles or via custom roles with Talk dashboard access. Here's a related article as reference: Granting dashboard access with Talk roles.
Here's an article that lists all the metrics that can be seen in the Talk dashboard: Zendesk Talk dashboard metrics reference.
Ver comentario · Publicado 24 dic 2021 · Michael Froeming
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Michael Froeming hizo un comentario,
Sounds like you don't have the agent workspace enabled for your sandbox instance. Here's how you can enable it so you can resize the sidebar: Enabling and disabling the Zendesk Agent Workspace.
Ver comentario · Publicado 24 dic 2021 · Michael Froeming
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Michael Froeming hizo un comentario,
My name is Michael with Zendesk support.
Are you experiencing issues with this trigger? Please feel free to contact our support team, and we'll do our best to help.
Best,
Ver comentario · Publicado 29 nov 2021 · Michael Froeming
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Michael Froeming hizo un comentario,
My name is Michael with Zendesk support.
You can follow this section in our help center so that you'll be notified of new updates.
Ver comentario · Publicado 02 nov 2021 · Michael Froeming
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Michael Froeming hizo un comentario,
Hi Sunita,
I've taken a look and found that other users are discussing similar needs here: https://support.zendesk.com/hc/en-us/community/posts/360038677653-How-to-print-a-side-conversation-
You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.
Best,
Michael Froeming | Senior Customer Advocacy Specialist
NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com
Ver comentario · Publicado 27 sept 2021 · Michael Froeming
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Michael Froeming hizo un comentario,
Hi Chris,
It's best to know if the automation actually did activate on a ticket where you expect it to. You can do that by looking at the ticket's events and here's a related article: https://support.zendesk.com/hc/en-us/articles/203691176-Viewing-all-events-of-a-ticket for more details on that.
If you don't see a log of the automation activating on that ticket, it's best to cross check the conditions of the automations with the ticket to see if all of the conditions are met.
Hope this helps.
Michael Froeming | Senior Customer Advocacy Specialist
NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com
Ver comentario · Publicado 28 mar 2021 · Michael Froeming
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Michael Froeming hizo un comentario,
Hi Jonathan,
Looks like this question is answered by one of our community moderators in this post: https://support.zendesk.com/hc/en-us/community/posts/360037440134-How-to-change-the-name-of-the-subject-field-in-the-ticket-forms-.
Best,
Michael Froeming | Senior Customer Advocacy Specialist
NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com
Ver comentario · Publicado 16 mar 2021 · Michael Froeming
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Michael Froeming hizo un comentario,
Hi Jonathan,
Looks like this question is answered by one of our community moderators in this post: https://support.zendesk.com/hc/en-us/community/posts/360037440134-How-to-change-the-name-of-the-subject-field-in-the-ticket-forms-.
Best,
Michael Froeming | Senior Customer Advocacy Specialist
NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com
Ver comentario · Publicado 16 mar 2021 · Michael Froeming
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