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Última actividad de Nara-
Nara hizo un comentario,
Hi Hannah, at this time, there is no way for a webhook to "intercept" a follow-up ticket to add the most-recent, private comment onto the follow-up. That said, while we are unable to offer official...
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Nara hizo un comentario,
Hi Zac, if you are trying to search for tags that are not yet in the system, you will not be able to search for them as they have not been indexed yet. Once a tag is associated with a ticket, you s...
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Nara hizo un comentario,
Hi Anthony, currently the integration can only support a single connection between one Zendesk account and one SFDC account. It is not currently possible to natively connect multiple ZD accounts to...
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Nara hizo un comentario,
Hi Lindanne - currently, the live dashboards do not include social channels like WhatsApp. More information on those dashboard can be found here for reference.
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Hi Martin, if you would like to pass user info related to timezone, you could pass a locale value in the payload, or, if you are trying to pass a different attribute, you would need to pass it as a...
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Hi Sarah, thanks for the question. At this time, even if using a bot, chat sessions will still time out in the cases mentioned in this article between 20 seconds and 2 minutes if the user is no lon...
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As all emails are sent out via Business Rules in Zendesk, if you would like to ensure that when entering a blank comment and pressing "Submit & Solve" / "Submit & Close" an email is not sent, you w...
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Nara hizo un comentario,
Hi Scott, thanks for the question. At this time, there is no way to integrate a Business Rule like a Trigger into a View's completion. Functionally, a View works in a similar way to a search, where...
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Hi there - while I can't speak to the processes external to Zendesk, if you're trying to pull data on ticket forms themselves, I would recommend using the ticket forms endpoint found here. That sai...
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Hi Ryan, similar to the previous comment, please ensure you are sending the ticket_form_id within the request body, rather than the comment body. For reference, an example of a request with the tic...