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Última actividad de Nara-
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Hi Lindanne - currently, the live dashboards do not include social channels like WhatsApp. More information on those dashboard can be found here for reference.
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Hi Martin, if you would like to pass user info related to timezone, you could pass a locale value in the payload, or, if you are trying to pass a different attribute, you would need to pass it as a...
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Hi Sarah, thanks for the question. At this time, even if using a bot, chat sessions will still time out in the cases mentioned in this article between 20 seconds and 2 minutes if the user is no lon...
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As all emails are sent out via Business Rules in Zendesk, if you would like to ensure that when entering a blank comment and pressing "Submit & Solve" / "Submit & Close" an email is not sent, you w...
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Hi Scott, thanks for the question. At this time, there is no way to integrate a Business Rule like a Trigger into a View's completion. Functionally, a View works in a similar way to a search, where...
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Hi there - while I can't speak to the processes external to Zendesk, if you're trying to pull data on ticket forms themselves, I would recommend using the ticket forms endpoint found here. That sai...
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Hi Ryan, similar to the previous comment, please ensure you are sending the ticket_form_id within the request body, rather than the comment body. For reference, an example of a request with the tic...
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Hi Dave - if you are referring to the full resolution time, this is calculated from ticket creation to its most recent resolution, as per the metric explanation found here. Re. bypassing targets, S...
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Hi Lenora, thanks for the question. While you can user Triggers to add Tags, Triggers exclusively run on ticket updates. In other words, until a ticket is updated, Triggers will not run on that tic...
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Hi there, at this time there is no way to have a Group name that is the same Group with different internal and external names. That said, posting here is a great place to add your voice if that is ...