Nara S.

1. Comunidad
2. Zendesk Suite Q&A
3. ZenDesk email reply email ID ?!

Hi Tryllz, to note, Zendesk is not natively setup to communicate with Jira projects via email. Currently, if you wanted new issues/tickets to sync communication across accounts, you would need to i...

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• Nara S.
• Creación 13 de noviembre de 2022 22:40
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. Zendesk Support search reference

Hi Jennifer, currently attachment names are not stored as searchable parameters within ticket data. However, if you would like to programmatically search for attachments outside of the standard Zen...

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• Nara S.
• Creación 1 de noviembre de 2022 16:30
• 0 votos

1. Chat
2. ...
3. Third party and social messaging channels
4. Using the Slack Direct Messages channel

Hi Anthony - if you're still having trouble here, I'd recommend reaching out to our customer support so the team can take a closer look at your configuration and get Slack working the way you would...

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• Nara S.
• Creación 30 de octubre de 2022 21:12
• 0 votos

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up the GitHub integration with your Guide theme

Hi Simon - at this time, Zendesk does not provides any specific change conflict management for the individual use of ZD Guide themes. It is ultimately up to individual users to ensure that when mak...

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• Nara S.
• Creación 27 de octubre de 2022 15:13
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. How to import the JIRA ID on Zendesk tickets?

Hi Emily - so long as the Jira issue is still linked to the ZD ticket, and the project it is moved to is still accessible by the integration, relevant user, and there is no other automated project ...

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• Nara S.
• Creación 12 de octubre de 2022 18:23
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Integration with IBM Watson Assistant

Hi José - if you're looking to have a custom chat powered by IBM Watson specifically for mobile users and route it through Zendesk's systems/UI, the mobile SDK is likely the best tool for this sort...

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• Nara S.
• Creación 11 de octubre de 2022 17:08
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Zendesk Symfony JWT

Hi Roy, when building out a JWT auth flow for Zendesk with a custom integration like Symfony, it will ultimately be up to Symfony itself or a custom implementation to pass the JWT payload with rele...

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• Nara S.
• Creación 6 de octubre de 2022 20:23
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. Redacting ticket content in the Zendesk Agent Workspace

Hi Jake - at this time, redacting information in Zendesk is local only to the ticket having action taken on it/Support; the redact feature does not extend to redacting information within the origin...

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• Nara S.
• Creación 18 de septiembre de 2022 16:12
• -1 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Using widget for site surveys

Hi Jorge, while I can appreciate that using the widget to collect feedback about a current page could be helpful, at this time this is not something the widget, nor any Zendesk app, is capable of p...

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• Nara S.
• Creación 13 de septiembre de 2022 15:16
• 0 votos

1. Support
2. ...
3. Email
4. Can I use an email alias, distribution list, or Google Group as a support address?

Hi Ian, as Zendesk does not officially support the use of email aliases per this article, while it's possible in some cases the system may recognize an incoming email as part of an alias address, u...

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• Nara S.
• Creación 12 de septiembre de 2022 21:11
• 0 votos