Nara S.

1. Support
2. ...
3. Channels
4. Using custom ticket fields and ticket forms with the Web Widget (Classic)

Hi Brandon, Thanks for writing in. At this time with the Classic Web Widget out-of-the-box, there is no way to offer different ticket forms based on specific end-user credentials. That said, it is ...

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• Nara S.
• Creación 6 de junio de 2022 16:35
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. CSAT update notification triggers

Hi David, At this time triggers can only be configured to send out notifications when a CSAT score itself is changed or updated. If a CSAT comment is updated but the rating remains the same, there ...

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• Nara S.
• Creación 5 de junio de 2022 19:20
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Restricting access to the events based on role or group?

Hi Zach, At this time, restricting access to ticket events based on role/group is not something that the product currently supports. For more information on the current functionality of ticket even...

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• Nara S.
• Creación 25 de mayo de 2022 17:21
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Setting A Default Form For Slack Requests

Hi Morris and CJ, Thanks for the reaching out re. this feature. While this is not something the integration can currently support, I am able to confirm that custom ticket forms in the Slack integra...

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• Nara S.
• Creación 15 de mayo de 2022 17:12
• 1 voto

1. Comunidad
2. Zendesk Sell Q&A
3. Difference between the API Standard and the Advanced API's package?

Hi Wendy,All information regarding current Zendesk Rate Limits can be found in our Usage Limits article here. If you have more specific questions regarding the limits of your current plan, I would ...

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• Nara S.
• Creación 1 de mayo de 2022 15:31
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Salesforce for Zendesk App - how to display all Account related Contacts & Role

Hi Hans, At this time the integration is only able to show direct contacts from SFDC, and is unable to pull all related contacts associated with an account. That said, posting here is a great place...

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• Nara S.
• Creación 24 de abril de 2022 15:35
• 0 votos

1. Support
2. ...
3. Business rules
4. Can I automatically route tickets from a specific customer to specific agent?

Hi Raphaël, At this time there is no native way to automatically assign tickets from specific customers to specific agents they have talked to for previous tickets. That said, there is a workaround...

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• Nara S.
• Creación 21 de abril de 2022 17:29
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. JWT Secret SSO set in Zendesk

Hi Anton,At this time, it is not possible to set your own shared secret in Zendesk - for security reasons, the secret will need to be generated in Zendesk itself.

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• Nara S.
• Creación 6 de abril de 2022 16:16
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Cannot change formatting with code blocks

Hi Chris and Miroslav,Thank you both for bringing this concern regarding the new formatting to our attention. While at this time there are no plans to revert the formatting in the new composer, ult...

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• Nara S.
• Creación 5 de abril de 2022 14:17
• -2 votos

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Tag Locker app

Hi Sadie, at this time it is not possible to move Apps into the left sidebar in Support when viewing a ticket.

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• Nara S.
• Creación 7 de febrero de 2022 16:53
• 0 votos