
Nara S.
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Actividad total34
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Última actividad
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Siguiendo0 usuarios
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Votos2
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Suscripciones15
Resumen de la actividad
Última actividad de Nara S.-
Nara S. hizo un comentario,
Hi Brandon, Thanks for writing in. At this time with the Classic Web Widget out-of-the-box, there is no way to offer different ticket forms based on specific end-user credentials. That said, it is ...
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Nara S. hizo un comentario,
Hi David, At this time triggers can only be configured to send out notifications when a CSAT score itself is changed or updated. If a CSAT comment is updated but the rating remains the same, there ...
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Nara S. hizo un comentario,
Hi Zach, At this time, restricting access to ticket events based on role/group is not something that the product currently supports. For more information on the current functionality of ticket even...
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Nara S. hizo un comentario,
Hi Morris and CJ, Thanks for the reaching out re. this feature. While this is not something the integration can currently support, I am able to confirm that custom ticket forms in the Slack integra...
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Nara S. hizo un comentario,
Hi Wendy,All information regarding current Zendesk Rate Limits can be found in our Usage Limits article here. If you have more specific questions regarding the limits of your current plan, I would ...
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Nara S. hizo un comentario,
Hi Hans, At this time the integration is only able to show direct contacts from SFDC, and is unable to pull all related contacts associated with an account. That said, posting here is a great place...
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Nara S. hizo un comentario,
Hi Raphaël, At this time there is no native way to automatically assign tickets from specific customers to specific agents they have talked to for previous tickets. That said, there is a workaround...
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Nara S. hizo un comentario,
Hi Anton,At this time, it is not possible to set your own shared secret in Zendesk - for security reasons, the secret will need to be generated in Zendesk itself.
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Nara S. hizo un comentario,
Hi Chris and Miroslav,Thank you both for bringing this concern regarding the new formatting to our attention. While at this time there are no plans to revert the formatting in the new composer, ult...
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Nara S. hizo un comentario,
Hi Sadie, at this time it is not possible to move Apps into the left sidebar in Support when viewing a ticket.