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Actividad reciente de Nara-
Hi Wendy,All information regarding current Zendesk Rate Limits can be found in our Usage Limits article here. If you have more specific questions regarding the limits of your current plan, I would ...
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Hi Hans, At this time the integration is only able to show direct contacts from SFDC, and is unable to pull all related contacts associated with an account. That said, posting here is a great place...
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Hi Raphaël, At this time there is no native way to automatically assign tickets from specific customers to specific agents they have talked to for previous tickets. That said, there is a workaround...
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Hi Anton,At this time, it is not possible to set your own shared secret in Zendesk - for security reasons, the secret will need to be generated in Zendesk itself.
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Hi Chris and Miroslav,Thank you both for bringing this concern regarding the new formatting to our attention. While at this time there are no plans to revert the formatting in the new composer, ult...
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Hi Sadie, at this time it is not possible to move Apps into the left sidebar in Support when viewing a ticket.
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Hi Abdul, if you would like to enable the Reports section for an account, the owner of the related account will need to reach out to our support team requesting this. Once they do, our team can wor...
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Hi there Michael! To note, the Channels icon is only present when an account has both an active Chat account as well as having Agent Workspace enabled. In case it helps for reference, you can find...
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Hi David, You can absolutely use the search feature in Support to find keywords in both the Subject and Comments of ticket conversations. You can do so by entering the keyword you would like to se...
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Nati reached out to me via chat, and just in case anyone else arrives at this post with a similar issue, the resolution here was to enable these fields in Admin > Channels > Widget, in the Customi...