Neil

1. Comunidad
2. Feedback - Help Center (Guide)
3. Find and replace

Hi, For now there is no discussion about an update to this option. But rest assure that we'll let everybody know once we have any improvements related to this one.

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• Neil
• Creación 26 de noviembre de 2023 17:29
• 0 votos

1. Comunidad
2. Announcements & Events
3. Index of Zendesk Community discussion topics

We're always working to improve the experience of the platform, rest assure that once new improvements are out we'll keep everyone up to speed.

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• Neil
• Creación 22 de noviembre de 2023 21:15
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. How do we reset the messaging history based on the session?

Hi there, It is expected that the bot will not restart in Android and iOS SDK, the same way you cannot with desktop version.Although I would recommend to give a search to this as many workarounds a...

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• Neil
• Creación 19 de octubre de 2023 21:02
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Crash with Proguard in Release Mode

Hi Joshua, As per our Progaurd docs, any issue that could be associated with Proguard should be reproduced with the default set of rules, present in our sample apps. Have you made an attempt to rec...

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• Neil
• Creación 19 de octubre de 2023 15:55
• 0 votos

1. Explore
2. ...
3. Creating dashboards
4. Adding live data and live filter widgets to dashboards

Hi Cam, At the moment there aren't any available option to use a filter for this specific data. 

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• Neil
• Creación 18 de octubre de 2023 20:55
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Offline chat on selected pages and online on others

Hey there, If you're using the web widget, you can use the suppress setting of Zendesk Chat to have the chat option not available. This will require some API wizardry from your developers though. H...

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• Neil
• Creación 18 de octubre de 2023 16:34
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Views - Date on or before "Yesterday"

Hi Zac, If you're using a custom date ticket field as a View condition, the only values you can come close utilizing are these two :  Is within the previous Is within the next These conditions are ...

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• Neil
• Creación 9 de octubre de 2023 21:57
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. User Group permissions for customer account?

Hi Nicholas, The Group profile and setting is only applicable to agents, end-users will have no similar options available as they are limited only to Organizations and the settings in their Organiz...

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• Neil
• Creación 9 de octubre de 2023 15:57
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Talk - Route to group without keypress

Hi Andrea, Using the group routing procedure instead of an IVR has limited options in terms if greetings, the only ones available are the following :  Wait greeting  Available agents greeting (voic...

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• Neil
• Creación 9 de octubre de 2023 14:00
• 0 votos

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Creating custom pages in the help center

Hi Michael, You can build a custom form on your own page using the Ticketing API as described here. This will require some API work though as this workflow isn't something that is offered out of th...

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• Neil
• Creación 8 de octubre de 2023 21:57
• 0 votos