Orsolya Forster
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Actividad reciente de Orsolya Forster-
Al Hopper Carrie Doring not sure if this is what you're looking for but article views are trackable in the Guide dataset in Explore. We don't show where these views come from, i.e. Flowbuilder or o...
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Becky Evans no change in knowledge management is anticipated for semantic search, as the keyword search did not change, it got boosted with semantic matches. John, thanks for the feedback! Gwyn Mab...
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Stephen Belleau semantic search doesn't yet work in the Knowledge panel in agent workspace. Sydney Neubauer the announcement came out indeed, a few days after the rollout started. Cheers!
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Chad Susa, Enabling external content in these services are certainly on our horizon but no ETA yet. Cheers!
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Hi everyone, thanks for the idea and inspiration! Implementing a welcome email is not on our roadmap, however, there is a recent release which can be helpful to use as trigger.Gather events (includ...
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Hi Roxanne Davids, the article feedback mentioned by Mary can be shared by agents via the KC app. Customers (end users) can only share their feedback via commenting and voting on the article. The n...
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No news on the release date Chris Hobbs. It seems like it'll take a while until we can release this dataset in Explore, likely early next year. I'll share updates as we progress. Thanks for the pat...
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Masako K semantic search is English only now, but we are working on the expansion to multiple languages, Japanese too. Can't yet share a timeline for that, but I'll keep the thread updated as we pl...
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Thomas D'Hoe no, custom help centers don't require additional setup. jihoon Lee language extensions are on the roadmap but I can't yet share a release time. We're working on the expansion constantl...
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Allison Sargent no enablement or additional customization needed, we are working on a quick solution so you can check if the service has been added to your help center. I'll share an update once th...