Phoebe Morin
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Actividad total32
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Votos2
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Suscripciones14
Resumen de la actividad
Última actividad de Phoebe Morin-
Phoebe Morin hizo un comentario,
Hi Rich, Good catch! We have flagged that portion of the article for update. There were changes indeed with the product last year. It used to be the case that there was a separate setting just for...
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Phoebe Morin hizo un comentario,
Hi Carlos, Currently, custom header for Webhook is not supported. As we do not know the remote endpoint and we have no way of knowing what it requires, what syntax is need, format and we simply ha...
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Phoebe Morin creó un artículo,
¿Por qué los disparadores desvían los chats en vivo a los departamentos que no tienen agentes disponibles?
Pregunta Estoy usando disparadores para desviar los chats a los departamentos. Algunos departamentos tienen agentes disponibles, pero no en los departamentos a los que el disparador envía los chats...
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Phoebe Morin hizo un comentario,
Hi Reagan! Indeed, email notifications for article verification are sent to the article owners for the affected articles, and the articles appear in the Needs Verification article list. More inform...
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Phoebe Morin hizo un comentario,
Hi Aran, You got that right! Officially, light agents should not be able to create public comments. More context here: https://support.zendesk.com/hc/en-us/articles/360020374434-Understanding-when...
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Phoebe Morin hizo un comentario,
Hi Katherine! When you switch over to Messaging, the Chat dashboard isn't used anymore. Instead, all your messaging statistics will be found in the Support default dashboard in Explore. Under Zend...
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Phoebe Morin hizo un comentario,
Hi Yulia! There's is no other way to reorder the translated messages other than setting them up properly into the translated article manually. You can translate the article content, but glossary p...
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Phoebe Morin hizo un comentario,
Hi Mark, Can you try and install it manually following these instructions: You can install the Zendesk outlook integration as a custom add-in. To do this go to an email and select the … and select...
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Phoebe Morin hizo un comentario,
Hi Mark, This error is on Office 365's end. We recommend that you get in touch with Microsoft support team and raise this issue for further resolution.
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Phoebe Morin hizo un comentario,
Hello Mark! Could you let us know exactly what isn't working so we can address it accordingly?