Prakruti Hindia
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Actividad total225
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Última actividad
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Resumen de la actividad
Última actividad de Prakruti Hindia-
Prakruti Hindia hizo un comentario,
Hi Carl, Thank you for reaching out. Are you referring to Pending tickets which were then Closed, due to lack of end-user's response? - Prakruti
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Prakruti Hindia creó un artículo,
Anunciamos métricas adicionales de Explore para profundizar en la primera respuesta de los canales de mensajería
Fecha de anuncio Implementación 1 de noviembre de 2023 31 de octubre de 2023 Este anuncio incluye los siguientes temas: ¿Qué va a cambiar? ¿Por qué Zendesk va a hacer este cambio? ¿Qué deb...
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Prakruti Hindia hizo un comentario,
Hi folks, We will be rolling SLAs for Messaging channels soon - announcement post. This will allow you to set SLA timers for tickets based on the type of customer, nature of issue etc. - Prakruti
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Prakruti Hindia hizo un comentario,
Hi everyone, Thank you for providing feedback. Currently, Support Triggers do not react to messages sent / received. Addressing this is planned on our roadmap, as we continue to improve Triggers an...
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Prakruti Hindia hizo un comentario,
Thank you for writing in. We are looking at improving Triggers and Automations for messaging tickets this year and next year. Support for automatic response once ticket is solved is part of it. We ...
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Prakruti Hindia creó una publicación,
What is the Omnichannel Routing for mixed Chat and Messaging traffic about?
Accounts with Chat and Messaging traffic can enable Omnichannel Routing and leverage capabilities such as priority queue, skills based routing for Chat and Messaging tickets. Setup Considerations...
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Prakruti Hindia creó una publicación,
How do I sign up for this EAP?
We are thrilled that you are interested to sign up for the EAP. You can show your interest by filling out this EAP form. You need to be opted into messaging to be part of this Early Access Program...
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Prakruti Hindia creó una publicación,
How can I provide feedback for the EAP?
Feedback during this stage is very important for us. We want to hear what you have to say about this change in queue and capacity management. This community is best place to share feedback You can...
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Prakruti Hindia hizo un comentario,
Surfacing signed email provided as part of the Authentication API is on Q4 roadmap. It is not supported at the moment. I am checking with another team for name. To clarify, name provided in the AP...
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Prakruti Hindia creó un artículo,
Anunciamos una próxima mejora de los SLA de tiempo de respuesta para mensajería
Fecha de anuncio Inicio de implementación Fin de implementación 13 de septiembre de 2023 23 de octubre de 2023 01 de noviembre de 2023 Recientemente, anunciamos el programa de acceso a...