Prakruti Hindia
-
Actividad total201
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen12 usuarios
-
Votos1
-
Suscripciones95
Comentarios
Actividad reciente de Prakruti Hindia-
Hi Ann, Are you referring to request for callback option on the web widget? Currently, it is not supported in new Messaging experience. Cheers, Prakruti
-
Wanted to drop an update about being able to distinguish between social messaging channels. We have rolled out support to associate brand with a social messaging integration. For instance, we can ...
-
Hi Megan, Thank you for reaching out. If you solve the ticket and the customer chats again after that solve ( say the customer wasn't done chatting but the agent thought they were) there will be ...
-
Enabling messaging does not impact shortcuts. Is this still an issue ? 'Conversation' is used to notify the agents whenever there is new messaging ticket waiting in their queue. Can tell me more ab...
-
Apologies for the late response. @..., @... Messaging , unlike Chat, enables your customers to reach out to your business, even when agents are offline. These messages create tickets which can be f...
-
Hi Kristina, The timestamp on the chat transcript email is set at UTC. There is no option to change the time in email to the current time zone. We agree that it is not the best experience and would...
-
Hi Katrin and Aswin, I would suggest using Reassignment along with Automatic Idle to ensure that the missed chat are re-assigned to other online agents. Other option would be to have your agents...
-
Hi Aswin, Have you explored Automatic Idle in Settings>Account>Chat Routing? This should set your agent to Away or Invisible if they miss specified number of chats. To enable automatic idle status...
-
Hi Katrin, Thank you for writing in. I am curious to know why would you wish to have admin log out agents from chat? Thanks, Prakruti
-
Hi Liat, Thank you for writing in. Have you explored setting up a separate department say 'Premium' with dedicated agents for your top club members? You can set it up by following these steps - ...