Prakruti Hindia
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Actividad reciente de Prakruti Hindia-
Hi Andrew, The external_id provided during authentication will be propagated to the external id field of the user profile. The ongoing conversation and the subsequent conversation will be associat...
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Hi Lauren, Thank you for providing a detailed feedback. Currently, it is possible to export dashboards and reports from Explore. Having said that, we do plan to support APIs to extract the report...
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Hi everyone, Wanted to chime in on the discussions here. For cases where email is the primary identifier, I suggest passing email as external id. If the system finds another user with the same ext...
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Hi everyone, Wanted to drop an update on this post. Omnichannel Routing supports notifications when a messaging conversation is transferred to another group, and the agents are online. This articl...
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Hi everyone, Wanted to drop an update on this post. Autoresponders for social messaging channels can be used to communicate business hours and set response time expectations with the end-user. ...
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Phil and Slava, data is accurate from September 20. - Prakruti
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Hi everyone, Thank you for your patience. We are excited to announce the launch of messaging dataset and pre-built dashboard in Explore. There are articles on messaging dataset and pre-built dash...
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Hi Andrei, Wait is not a new status. It collectively refers to the existing Ticket status - Pending and On-hold. Wait status - Refers to ticket status. Possible values are Pending and On-hold. ...
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Francis, support for signed email is on the roadmap. Are you referring to carrying over private guide articles to the tickets ? External ids set by agents are always authenticated. I assume this ...
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Hi everyone, External id is now available in user profile for authenticated end-users. This improvement was rolled out in the week of Aug 23. I wanted to ensure that everyone following this discus...