Prakruti Hindia
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Votos de actividad por Prakruti Hindia-
Hi Benoit, What if a Brand has several FB pages (one in country A and one in county B)All the messages coming from Page A need to go to group 1 and all the messages coming from Page B need to go ...
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Hi Slava, First Assignment to First Reply Time can be computed in the Ticket dataset by creating a custom query with the formula First Reply Time - First Assignment Time. Having said that, we wil...
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Hi Xavier, Thank you for providing detailed feedback. Currently, the external id is surfaced on hover over the authentication badge. We are working on - Associating the messaging ticket with an...
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Hi all, Wanted to drop an update and provide more information on the upcoming fix (early May). Currently, the external id is surfaced on hover over the authentication badge. With the fix, the exte...
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Important update: We have rolled out a small fix which will surface external id when agent hovers over the authentication badge. We will continue to focus on associating external_id with the User ...
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Thank you all for writing in and providing feedback. We want to provide more visibility into our future improvements. Our plan is to surface external_id and name as part of User profile. They are ...
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Hi everyone, Wanted to drop an update on this post. Autoresponders for social messaging channels can be used to communicate business hours and set response time expectations with the end-user. ...
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Hi everyone, Thank you for your patience. We are excited to announce the launch of messaging dataset and pre-built dashboard in Explore. There are articles on messaging dataset and pre-built dash...
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Hi everyone, Thank you for your patience. As I mentioned earlier, we have prioritised support for external id, which will associate external id with user profile and connecting messaging conversati...
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Average Reply Time i.e. average time between end-user's message and agent's response is not supported for messaging , at present. However, it is on our Q3 roadmap. We will drop an update once it is...