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Prateek Chhetri's Avatar

Prateek Chhetri

Incorporación 14 abr 2021

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Última actividad 05 oct 2022

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6

RESUMEN DE LA ACTIVIDAD

Última actividad de Prateek Chhetri

Prateek Chhetri hizo un comentario,

Comentario de la comunidad Feedback - Apps and integrations (Platform)
Hey Naomi - an alternative solution would require some custom scripting where the Zendesk API is utilized to retrieve the information of the previous agent on the ticket and then apply the internal comment.

Ver comentario · Publicado 05 oct 2022 · Prateek Chhetri

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Prateek Chhetri hizo un comentario,

Comentario de la comunidad Feedback - Apps and integrations (Platform)
Hey Naomi,
 
The app doesn't specify the previous assigned agent was in the ticket. If you require this information you can find this in the ticket's events.

Ver comentario · Publicado 03 oct 2022 · Prateek Chhetri

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Prateek Chhetri hizo un comentario,

Comentario de la comunidad Feedback - Apps and integrations (Platform)
Hey dschmidt,
 
This would be an expected behavior of the app.

Ver comentario · Publicado 07 sept 2022 · Prateek Chhetri

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Prateek Chhetri hizo un comentario,

ComentarioUsing Built by Zendesk apps
Hey Stacy,
 
Unfortunately, the app currently cannot hide agents from specific groups. With the current capabilities of the app, you can either hide certain agents or groups - from all the available options in the assignee dropdown.

Ver comentario · Publicado 29 ago 2022 · Prateek Chhetri

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Prateek Chhetri creó una publicación,

Publicación Feedback - Apps and integrations (Platform)

This is the official feedback topic for Sell App: Log Visit. Please refer to the guidelines on feedback posts for Built by Zendesk apps before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!

If you see a suggestion for a feature below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!

Publicado 14 dic 2020 · Prateek Chhetri

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