Rad

1. Messaging
2. ...
3. Zendesk messaging
4. Managing conversation handoff and handback

Hi Tushar, I saw the ticket you created with the same question and already responded to it. We can continue working on the initial ticket. Please check your email! 

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• Rad
• Creación 2 de febrero de 2023 13:42
• 0 votos

1. Comunidad
2. Zendesk Sell Q&A
3. Bulk Upload country and state values in Sell

Hi Sai, I was working on an existing ticket regarding this same post. I will continue to work with you on that ticket to keep everything in one place and I will close this request. Thank you,

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• Rad
• Creación 12 de septiembre de 2022 08:22
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. User can't load chat on website

Hello Lunik,A ticket has been created for you since this issue needs further investigation. You will be notified via email. 

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• Rad
• Creación 27 de enero de 2022 08:36
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. How do I reach out to zendesk support through a request form directly? The bot is not working.

Hi Richard, We would like you to know that a ticket has been created for this query and is being taken care of. Our Finance team is already working on it and they will reach out to you.Thank you.

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• Rad
• Editado 11 de enero de 2022 11:40
• 0 votos

1. Agent guide
2. Ticket management
3. Viewing, recovering, and deleting suspended tickets

Hi Melissa, When recovering a deleted ticket no tag will be added as an identifier. You have an option to report on the number of deleted tickets that were recovered using the Ticket updates datase...

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• Rad
• Creación 11 de enero de 2022 09:38
• 0 votos

1. Email
2. ...
3. How to solve issues with the email channel
4. Why do emails thread to the wrong ticket?

Hi CJ, To check the message ID of an email, you can open a ticket created by inbound email and you have the option to view and download the original email.Please see Viewing the HTML and original s...

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• Rad
• Creación 14 de diciembre de 2021 13:30
• 0 votos

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I display an article or section in multiple sections or categories?

Hi Yoni, It looks like my colleague is already working with you on a ticket with the same query. Please respond to the existing ticket 😊️ Thank you.

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• Rad
• Creación 10 de noviembre de 2021 08:41
• 0 votos