Ray

Hi Joshua!

Although the automation email for customer satisfaction ratings can be customized the customer satisfaction rating page that opens in browser is a system default page that cannot be edited. You cannot add images or change the way the satisfaction page shows.

Cheers!

Ray Roth
Senior Customer Advocate

Hello Fallon,

Like Andrew said there is a way to view a specific end-users's past tickets by viewing the Customer Context in a ticket which provides an interaction history with a list of recent tickets submitted by the requester. Unfortunately there isn't a native way to view when the last time all your end-users contacted you.

Cheers!

Ray Roth
Senior Customer Advocate

Hi Michael!

There are not any settings for printing tickets that can be modified on the Zendesk side. You might have to adjust your printer settings to solve this issue. I apologize there isn't more information I can provide on this for you.

Cheers!

Ray Roth
Senior Customer Advocate

Hi Krishna!

When you delete a category, all the sections contained in the category are also deleted, and all the articles contained the sections are archived. When you delete a section, all the articles contained in the section are archived.

You cannot recover the deleted Category, but you can recreate it. You can find your article here: https://support.zendesk.com/hc/en-us/articles/235721587-Viewing-and-restoring-archived-articles

Cheers!

Ray Roth
Senior Customer Advocate

Hi Amy!

Unfortunately we do not have an article about forwarding from Microsoft Exchange specifically but we do have this one that describes how the forwarding process works: https://support.zendesk.com/hc/en-us/articles/203663316-Passing-an-email-to-your-support-address

Ultimately it is up to you your email client for what the forwarding settings are on that side.

Cheers!

Ray Roth
Senior Customer Advocate

Hi Miriam!

The native reporting for Guide only shows the Views by user role, but not for specific users or domains. In order to track information more granularly you would need to use a tool like Google Analytics.

https://support.zendesk.com/hc/en-us/articles/205402318-Enabling-Google-Analytics-for-your-help-center

Cheers!

Ray Roth
Senior Customer Advocate

Hello Joshua!

Unfortunately trigger conditions can only look for what is present in comment text, not what is missing. So you would only be able to have a trigger find a specific text value in the comment text and you cannot use blank spaces as a value. Using the string "access code: clinic:" will not work because of the line breaks. There isn't a native way to automate finding these gaps.

Cheers!