Ricardo Pinto
Zendesk Digital Resources Team
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Última actividad
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Votos de actividad por Ricardo Pinto-
Hello @.... In your Support account go to admin >> Apps >> Manage >> Knowledge Capture app. If you scroll down the app settings, you should see "Assign flagged tickets to the article owner". Now, ...
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Hello @.... You are right. The article was outdated. I made some changes to the article. Let me know if you have any questions.
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Hello, Jason Walker-C You could for example follow this recipe to report on tickets created by ticket requestor. That doesn't necessarily tell you if the tickets are duplicates. But if you add a T...
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Hello Farooq That is because in Knowledge that feature is built in and enabled by default. Flagged tickets should be redirected to the article owner by default.