Rob Stack
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Última actividad de Rob Stack-
Rob Stack hizo un comentario,
Brett Bowser Sorry for the delay, here it is: https://zen-marketing-documentation.s3.amazonaws.com/docs/en/keyboard_shortcuts.pdf
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Rob Stack hizo un comentario,
Hi Gonçalo Ventura Martins and Katerina Papaefthymiou thanks for the kind words!Here's one way I found to do what you want. In this example, you have two buttons, one for the BBC website and one fo...
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Rob Stack creó una publicación,
How do I see callers waiting in the phone queue by using support views?
For overview information about Talk in omnichannel routing, see this article. As the ticket will be created earlier in the flow of call routing (as soon the call enters the queue), you will be able...
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Rob Stack creó una publicación,
Understanding changes between existing Talk functionality and omnichannel routing
For overview information about Talk in omnichannel routing, see this article. While most Talk features will continue to work, this release contains the following changes: When onboarded into omnic...
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Rob Stack creó una publicación,
Understanding the call flow for Talk in omnichannel routing
For overview information about Talk in omnichannel routing, see this article. This article contains an example of a call using triggers, tags, and ticket fields to prioritize calls for VIP customer...
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Rob Stack hizo un comentario,
Thanks for the comment, I'm actually in the process of adding the rest of the articles right now. Give it about an hour and everything will be there. Also, well done for looking at it so fast :-)
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Rob Stack creó una publicación,
Coming soon: Calls in omnichannel routing
Omnichannel routing, currently in Early Access Program (EAP) for support tickets and messaging, enables you to prioritize and route work items to the best agent based on their availability and capa...
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Rob Stack creó un artículo,
Configuración de las opciones de Talk
Talk viene incluido y listo para usar con Zendesk Suite. Sin embargo, hay varias opciones adicionales que puede configurar para que Talk funcione como usted desee. En este artículo encontrará in...
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Rob Stack creó un artículo,
Recursos de perfeccionamiento
Los artículos de perfeccionamiento aportan sugerencias, ideas y mejores prácticas que le pueden ayudar a sacar el máximo provecho de su instancia de Zendesk. En este artículo encontrará vínculos a ...
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Rob Stack hizo un comentario,
Hi again Matt Ek, I want to make sure you get the correct information for this so I've opened a ticket so the support team can investigate this further. You should hear from someone soon.