Rosie B.
-
Actividad total76
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos1
-
Suscripciones28
Resumen de la actividad
Última actividad de Rosie B.-
Rosie B. hizo un comentario,
Hello Agis, This is actually a good advanced options in formatting. But it doesn't sound like this functionality is currently on our roadmap. Can you please share your feedback in our Community? S...
-
Rosie B. hizo un comentario,
Hello James, If you are able to used the Call Duration (Sum) in your metrics, are you also able to drill it down to Call direction to see the duration call for Outbound? See example report below f...
-
Rosie B. hizo un comentario,
Hello Shivani, Apologies to hear as you are seeing incorrect data of your FRT. But the First reply time metric can be used with Tickets dataset, not the Updates dataset. Please note that the First...
-
Rosie B. hizo un comentario,
Hello Mike, Currently this is part of our limitation as stated here: https://support.zendesk.com/hc/en-us/articles/4408822351642-Limitations-in-messaging-functionality. For now, we recommend to r...
-
Rosie B. hizo un comentario,
Hi Carmelo, Thank you so much for your comprehensive feedback and reasoning. Also for taking your time to share all this information with us. Our product team have been informed and they will cont...
-
Rosie B. hizo un comentario,
Hi Jose, Apologies as the formula doesn't match with screenshot. We will feedback this to our documentation team clear on this. The two have different aspects in terms of a customer's call experi...
-
Rosie B. hizo un comentario,
Hi Amy, There's no native metrics to measure the time between a customer leaving a voicemail message and the agent returning the call within Zendesk Talk. To achieve this, you may do the following...
-
Rosie B. hizo un comentario,
Hello Vanessa, Thank you for patiently waiting. As you are pointing out the specific hours, you needed it on different days (ie: Monday 12am to 1am only) it will require a bit more customization ...
-
Rosie B. hizo un comentario,
Hello Caitlin, Those who were not Transferred to agent could have drops by the customer. Sometimes, a customer might choose not to proceed with creating a ticket after interacting with the Answer ...
-
Rosie B. hizo un comentario,
Hello Amjid, The Advanced formatting options in Display format from the Chart configuration provide a lot of flexibility and control over how data is displayed in your queries. You can display diff...