Ryan McGrew

Comentario oficial

1. Comunidad
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

This is currently in our backlog and awaiting prioritization, we understand the product requirements from you all it's just a matter of priority vs. other features we're working on like URL redirec...

• Ver comentario
• Ryan McGrew
• Creación 22 de junio de 2022 11:16
• 1 voto

1. Comunidad
2. Feedback - Help Center (Guide)
3. Allow Redirect of Urls

Hey All, Just providing an update that we are working on the technical design this quarter and will pick up active development on this next month. The solution will be allow admins to create redire...

• Ver comentario
• Ryan McGrew
• Creación 7 de junio de 2022 07:12
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Recently Viewed Articles Should Not Contain Archived Articles

Hey Mark, You're correct we don't currently check whether or not items in the recently viewed list are archived or not. These items are stored in each user's browser as they browse Help Center. The...

• Ver comentario
• Ryan McGrew
• Creación 1 de junio de 2022 13:58
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Guide: Knowledge Management roadmap

Hey Tony Maninha, Firstly thanks for the enthusiasm and engaging on the thread. Part of what we want to get out of putting our roadmap out here is elicit this type of discussion. I just wanted to p...

• Ver comentario
• Ryan McGrew
• Creación 6 de mayo de 2022 09:02
• 2 votos

1. Comunidad
2. Feedback - Developer Platform
3. API for Guide Theme Uploads

Hey Cheryl, I believe these APIs are what you're looking for, let me know if that's not it and you need something else. Thanks!

• Ver comentario
• Ryan McGrew
• Creación 29 de abril de 2022 09:18
• 1 voto

1. Comunidad
2. Feedback - Help Center (Guide)
3. Make it easier to solve tickets via. Guide

If I follow this request, you're essentially looking for Answer Bot like functionality for customers to solve their own tickets but for links you insert in ticket comments in triggers. Is that corr...

• Ver comentario
• Ryan McGrew
• Creación 21 de abril de 2022 12:05
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Help Center Article Editor needs to support (easy) source code formatting

Glad I could help Matthias Miltenberger!

• Ver comentario
• Ryan McGrew
• Creación 17 de noviembre de 2021 12:08
• 0 votos

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Viewing article events in History view

Hey Peter Frutchey, We maintain article history in perpetuity. So there's no time limit on the storage of this information. Thanks!

• Ver comentario
• Ryan McGrew
• Creación 16 de noviembre de 2021 09:40
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Help Center Article Editor needs to support (easy) source code formatting

Hey Matthias Miltenberger, It looks like your upgraded theme is still dependent on jQuery. You can include the latest version of jQuery in your theme and that should address the issues you're seein...

• Ver comentario
• Ryan McGrew
• Creación 16 de noviembre de 2021 09:39
• 1 voto

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting and editing links in articles

Hey All, I've escalated this to a ticket for the team to investigate as this appears like a bug.  Thanks!

• Ver comentario
• Ryan McGrew
• Creación 11 de noviembre de 2021 17:01
• 0 votos