Sarah C

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on custom ticket fields

Hi Jim,In that case, "Rotten #" is a simple numeric field in my test account. All numeric fields can be found in your metrics. In your case, I would set a date filter for tickets created and then u...

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• Sarah C
• Creación 17 de abril de 2023 20:18
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Duration of Field Value (Between New & Solved Statuses)

Hi Russell, Thanks for showing your workaround and I'm glad to hear it works for your use case. However, for any others trying to do something similar to this who stumble upon this post, I would r...

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• Sarah C
• Creación 23 de septiembre de 2021 21:23
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Duration of Field Value (Between New & Solved Statuses)

Hi Russell! As simple as this request seems (tell me how long a ticket field was used in a ticket), it's actually quite tricky! If you are tracking a duration, it must have a start point and an end...

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• Sarah C
• Creación 13 de septiembre de 2021 16:43
• 2 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Having filters in place for scheduled delivery

Hi @... and @...,You will want to create a bookmark of the filters you want and then pin the bookmark. Then your scheduled dashboards will use the pinned filters. You can learn more about the proce...

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• Sarah C
• Creación 3 de marzo de 2021 16:12
• 0 votos